Equiscript, LLC is hiring a
Referral Coordinator

Summary

The Referral Coordinator will support diverse accounts by reviewing referral prescriptions, improving EMR documentation efforts, and establishing relationships with providers. Key responsibilities include developing and maintaining customer relationships, performing prescription validation, navigating EMR and TPA platforms, collaborating with team members, communicating account activity, and ensuring confidentiality of client information.

Requirements

• Excellent written and oral communication skills
• Attention to detail and accurate documentation in patient and client accounts
• Ability to demonstrate patience and empathy
• Understanding of medical and pharmacy terminology and medications and the ability to pronounce drugs names and explain information
• A meticulous, problem-solving multi-tasker, who is driven by deadlines and can work independently after training
• Aptitude for computers and the ability to work comfortably in a phone and computer-based environment
• Provide feedback and ideas/strategies to improve performance for pharmacy relations

Responsibilities

• Develop and maintain relationships customers by ensuring that all relevant prescription documentation is accurate and stored in the customer’s EMR
• Perform prescription validation on customer’s behalf
• Navigate customer EMR and TPA platforms
• Collaborate with team members on referral prescription validation workflows and training materials
• Communicate and report on account activity and operational progress
• Develop, update, and maintain internal tracking related to program goals
• Maintain the confidentiality of client and program information
• Assist team with daily job assignments and tasks
• Assist in monitoring and tracking pharmacy fulfillment performance across pharmacies
• Assist in ensuring continuous improvement opportunities between Equiscript and all pharmacy partners
• Assist with auditing processes for newly hired representatives to ensure training was adequate and they fully understand all steps

Preferred Qualifications

• Bachelor’s degree preferred
• Bilingual preferred, but not required
• Pharmacy Technician Certification (PTCB) required
• Must have at least 2 years of 340B experience at a Covered Entity or TPA
• 2-3 years Medical Practice or Pharmacy Experience with Customer Service Skills
• Candidates must have their National Pharmacy Technician license or be willing to obtain their license within 1 year of accepting the positions
• Proficient in Microsoft Office or Google Apps, email, and internet use
• Saleforce.com experience and knowledge is a plus, but not required

Benefits

• Benefits include health plan, dental, vision, paid time off
• Flex time
• 401K