Salesforce Platform Architect

Summary

Join ShiftKey as a Salesforce Architect and work remotely, collaborating with the Director, Salesforce Platform, and administration team. You will design scalable Salesforce architectures, integrate CRM solutions, and build, test, and deploy Salesforce solutions. As a subject matter expert, you will mentor administrators, troubleshoot issues, and create Salesforce objects, fields, flows, and components. This role requires a Bachelor's degree, 8-10 years of Salesforce experience, and 3-5 years of technical lead experience. Data Architect and Platform App Builder certifications are preferred, along with additional certifications and experience with MuleSoft and Salesforce Voice. The ideal candidate will possess strong problem-solving, communication, and organizational skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field
• 8-10 years in Salesforce technical experience across multiple Clouds- Sales, Service, Experience, etc
• 3-5 years of experience in a technical lead position
• Proven ability to work creatively and analytically in a problem-solving scenario
• Technical scope requirements gathering skills
• Ability to communicate clearly and effectively in both verbal and written formats on a technical and business level depending on audience
• High-level of interpersonal & customer service skills
• Strong organizational skills and ability to manage multiple projects simultaneously

Responsibilities

• Act as technical subject matter expert in discussions with stakeholders, keeping best practices and company objectives in mind
• Create and maintain documentation on architectural principles being implemented
• Provide leadership in all phases of a project, including but not limited to requirements gathering, solution design, system build, solution deployment and user training
• Build and manage multiple project plans and schedules
• Mentor Salesforce Administrators, guiding them in problem-solving and technical excellence
• Troubleshoot, resolve and track Salesforce end-user issues
• Create and manage objects, fields, flows, Apex Classes and Triggers, Lightning Components and documentation to support ongoing initiatives
• Perform other related duties as assigned

Preferred Qualifications

• Data Architect and Platform App Builder certified preferred
• Additional Certifications highly desirable (MuleSoft, Platform Developer I, Advanced Admin, CompTIA etc.)
• Experience with MuleSoft and Anypoint Studio highly desired
• Experience with Salesforce Voice highly desired

Benefits

• Inclusive and collaborative work environment
• Comprehensive health, vision, and dental coverage
• Benefits effective as of first day
• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs
• 100% 401(k) employer match up to 6%
• Paid parental leave
• Investment in your wellness: access to mental health support