Platform Engineer

Summary

Join Larson Design Group as a Platform Engineer and play a pivotal role in managing the organization’s end-user technology landscape. You will ensure the stability, security, and performance of systems, impacting end-user productivity and satisfaction. This role involves overseeing the end-user software suite, operating systems, and the broader IT ecosystem. You will collaborate with System Engineers to design, build, and maintain a scalable platform. Key responsibilities include software packaging and deployment, patch management, and operating system maintenance. The ideal candidate will possess strong technical skills and a collaborative mindset.

Requirements

• Possess an Associates Degree in Information Technology or related field of study
• Have a minimum of seven (7) years of experience in an IT related field
• Have a Bachelor’s degree with emphasis in computer science (preferred)

Responsibilities

• Oversee the deployment, configuration, and maintenance of end-user software applications, ensuring optimal performance, security, and user satisfaction
• Monitor and optimize the overall user experience, addressing issues proactively, implementing improvements, and ensuring a seamless and efficient workflow
• Work closely with System Engineers and other IT teams to ensure smooth operations, efficient problem-solving, and knowledge sharing
• Manage the lifecycle of operating systems, including installations, upgrades, patch management, and security hardening
• Create and maintain software packages, including application installations, configurations, and dependencies. Deploy these packages to end-user devices using automated tools and processes
• Participate in incident response activities, troubleshooting issues, and implementing solutions to minimize downtime and impact on users
• Monitor system performance, identify bottlenecks, and implement optimizations to improve response times and overall system efficiency
• Adhere to security best practices and implement security measures to protect sensitive data and prevent unauthorized access
• Create and maintain clear and concise documentation for procedures, configurations, and troubleshooting steps
• Forecast future needs and plan for capacity expansion to accommodate growth and evolving user requirements
• Stay up to date with the latest technologies and trends, and explore opportunities to improve our platform, automate tasks, and enhance the user experience
• Participate in the hardware deployment lifecycle, including imaging, configuration, and deployment of new devices

Preferred Qualifications

• Possess strong technical skills in Microsoft Windows operating systems
• Have experience with Microsoft Intune and ConnectWise Automate for software deployment and configuration
• Possess knowledge of Azure Virtual Desktop (AVD) and other Azure services
• Have experience with scripting languages (e.g., PowerShell) and configuration management tools
• Demonstrate a passion for problem-solving and a keen eye for detail
• Possess a collaborative mindset and a desire to work in a fast-paced, dynamic team
• Have enterprise-level experience in IT Service Desk operations
• Possess strong project management skills and the ability to lead cross-functional project teams within IT
• Have an expert level understanding of workstation, server, and storage technologies
• Possess the ability to work both independently and as a part of a Project Team
• Possess strong leadership and interpersonal skills
• Be able to interact with clients, project team, vendors, and other external groups in a professional manner
• Possess proficient verbal and written communication and presentation skills
• Demonstrate proven critical thinking and problem-solving abilities, interpersonal skills, and the ability to multi-task while working independently
• Possess a self-driven desire to learn, grow, innovate and teach others
• Be willing to travel occasionally as needed. Local, extended distance, and overnight possibilities