Platform Engineer

Summary

Join LinqHaul as an L1 Support Executive in Goa or remotely, managing platform configurations, performing basic testing, and resolving day-to-day issues for our digital logistics and telematics platform. You will handle user management, asset onboarding, and troubleshooting, acting as the first point of contact for client issues. Experience with enterprise systems (SAP, TMS, etc.) and strong troubleshooting skills are essential. The role involves collaborating with internal teams, conducting remote client sessions, and maintaining accurate documentation. This position is ideal for someone who can quickly learn new tools, interpret logs, and communicate effectively with clients.

Requirements

• 1–3 years of experience in a platform support / L1 tech support/testing role
• Exposure to platforms like SAP, WMS, TMS, CRM, or other enterprise systems
• Comfortable navigating admin dashboards, config panels, and handling data entries or mapping sheets
• Ability to read and interpret logs, error codes, and basic API responses (JSON/XML)
• Strong troubleshooting mindset and eagerness to dig deep to identify issues
• Effective communicator — able to talk to clients professionally and confidently
• Basic understanding of platform lifecycle — configuration, deployment, testing, support

Responsibilities

• Handle day-to-day platform configurations related to user management, asset onboarding, hierarchy setup, and rule settings
• Perform basic functional and integration testing when new features, devices, or data sources are added to the platform
• Review system logs and backend data to identify and validate platform behavior and troubleshoot issues
• Be the first point of contact for client-reported issues; coordinate with internal tech teams for deeper investigation when required
• Conduct remote sessions with clients to understand problems and provide resolution or guidance
• Maintain accurate documentation of configurations, issue logs, and resolutions for traceability
• Collaborate closely with product, QA, and engineering teams during deployments or new feature rollouts
• Participate in UATs and support go-live testing for new customers

Preferred Qualifications

• Exposure to telematics, IoT dashboards, or GPS-based platforms (though not mandatory)
• Experience with Postman, SQL, or basic scripting/log analysis tools
• Ability to multitask across support tickets, testing, and documentation