Platform Engineer II

Summary

Join Iterable's Observability team as a Platform Engineer II and make a significant impact on system reliability. You will own and scale the observability stack, instrument and automate monitoring, and collaborate with engineering teams to improve system visibility. This role requires hands-on experience with Kubernetes, cloud providers (AWS preferred), and observability platforms. You will contribute code, reduce MTTR and costs, and participate in on-call rotations. Iterable offers a collaborative and inclusive work environment with excellent benefits and perks.

Requirements

• 2+ years of professional software or infrastructure, SRE experience
• Hands-on work with Kubernetes (and Docker) in production
• Deep experience with at least one cloud provider (AWS preferred) and Infrastructure-as-Code (Terraform, Helm, GitOps)
• Strong programming/scripting skills in Python, Go, or similar
• Experience using or supporting observability platforms (Datadog, Prometheus, Elastic, OpenTelemetry, etc.) in a production environment
• Familiarity with CI/CD pipelines and modern DevOps practices
• A growth mindset, humility, and a desire to elevate those around you
• Bachelor’s degree in CS/Engineering — or the equivalent real-world experience

Responsibilities

• Own the full observability stack (Datadog, Prometheus, Grafana, Elasticsearch, Quickwit, OpenTelemetry)—design, deploy, and scale it to support petabyte-scale telemetry
• Instrument and automate monitoring, logging, tracing, and metrics to ensure system visibility across 100+ services and multiple Kubernetes clusters
• Ship platform features —contribute code that boosts reliability, performance, and developer experience across Iterable
• Partner with engineering teams to improve instrumentation, refine dashboards/alerts, and embed observability into their SDLC
• Reduce MTTR & cost —design cost-effective telemetry pipelines and create high-signal, low-noise alerting strategies
• Participate in our on-call rotation that prioritizes recovery, postmortems, and continuous improvement

Preferred Qualifications

• Built or run OpenTelemetry Collectors at scale
• Operated large K8s clusters or written controllers/operators
• Experience with GitOps
• Designed and executed observability cost optimization initiatives
• Experience in distributed tracing and high-cardinality metrics strategies

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation