Platform Engineering Manager

Summary

Join Nextiva's expanding voice platform engineering team as a Platform Engineering Manager. Lead and manage a high-performing team of engineers focused on voice platform integration, supportability, and engineering. You will be responsible for overseeing the development and implementation of automation processes, tooling, and testing for quality assurance. Collaborate with senior leaders, product managers, and other stakeholders to deploy cloud-based technology platforms. This role requires strong technical leadership, people management skills, and experience in real-time communications voice infrastructure. Nextiva offers a competitive compensation package and comprehensive benefits, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• At least 3+ years of technical leadership role, with 2 years’ experience in people management role, with 6+ years in systems and platform engineering technical roles
• A software development and operational background with experience in real-time communications voice infrastructure including mobility
• Solid understanding of public cloud space (GCP preferred) infrastructure, security compliance, IaC, build and deployment methodologies
• Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python
• Solid understanding of CI/CD and distributed architectures, ability to read and troubleshoot Java code base
• Solid knowledge of WebRTC and VoIP related to protocols and architecture
• Strong systems reliability engineering including capacity planning, performance, scalability and life cycle management
• Solid SRE best practices, including reliability, monitoring, availability, and incident response
• Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills
• Ability to multi-task, prioritizing multiple objectives and initiatives
• Able to work in a team environment and with a diverse group
• Flexibility in working times with Nextiva international employee base

Responsibilities

• Lead and organize the team to meet core engineering schedules / technical roadmaps and commitments to ensure that they deliver the highest value
• Participate in and facilitate aspects of quarterly planning, refinement, milestones, and KPI’s
• Plan and allocate resources in teams to meet expectations on medium and long-term roadmaps
• Facilitate the development cycle of engineering tooling and automation codebase and framework
• Support leadership in life cycle management and strategic planning
• M anagement of large-scale distributed systems including life cycle, deployment logistics , and management information base
• Define, implement, and maintain engineering schedules
• Define and build reoccurring project templates to optimize workflows and efficiencies
• Managing the day-to-day operations of the team and resolving conflicts between project delivery times
• Facilitate development and knowledge sharing processes, personal growth within the team
• Establish and enhance metrics, process, workflows, and engineering documentation
• Help to attract and retain a team of highly skilled Engineering professionals that are well aligned in their understanding of both company and departmental objectives , direct and evaluate their work, and provide feedback and guidance to ensure skills remain relevant
• Continuously improve how the team functions and delivers maintenance and capacity
• Supporting agent for incidents and escalations to the Platform Operations team
• Supporting agent for peer reviewing change requests and related Change Management questions

Preferred Qualifications

Preferred knowledge of FreeSWITCH, Kamailio and Coturn

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement