Player Support Specialist
closedTestronic
πRemote - Poland
Job highlights
Summary
Join our team as a Player Support Specialist and make a positive impact on gamers' lives! This role involves handling customer inquiries via online channels, resolving issues, and building strong customer relationships. The ideal candidate possesses prior customer service experience, a passion for video games, and fluent English (C1/C2). The position is fully remote, part-time (0.8 FTE), and based in Poland. We offer a casual, international work environment with supportive teams. This is a casual contract position.
Requirements
- Have previous experience in a customer-facing position
- Have a deep passion for video games
- Know English fluently (C1/C2)
- Be located in Poland
Responsibilities
- Handle customer messages via online channels (i.e. chat, email) and provide the appropriate solutions and alternatives, following up to ensure resolution
- Identify and assess customer needs to achieve satisfaction
- Build friendly relationships and trust with customer accounts through open and interactive communication
Benefits
- International and multicultural environment
- Friendly and open-minded teams
- Fully remote job
- Informal and casual environment, far from corporate standards
- Part-time role (0.8 FTE)
- Casual contract
This job is filled or no longer available
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