Player Support Specialist

Summary

Join our team as a Player Support Specialist and make a positive impact on gamers' lives! This role involves handling customer inquiries via online channels, resolving issues, and building strong customer relationships. The ideal candidate possesses prior customer service experience, a passion for video games, and fluent English (C1/C2). The position is fully remote, part-time (0.8 FTE), and based in Poland. We offer a casual, international work environment with supportive teams. This is a casual contract position.

Requirements

• Have previous experience in a customer-facing position
• Have a deep passion for video games
• Know English fluently (C1/C2)
• Be located in Poland

Responsibilities

• Handle customer messages via online channels (i.e. chat, email) and provide the appropriate solutions and alternatives, following up to ensure resolution
• Identify and assess customer needs to achieve satisfaction
• Build friendly relationships and trust with customer accounts through open and interactive communication

Benefits

• International and multicultural environment
• Friendly and open-minded teams
• Fully remote job
• Informal and casual environment, far from corporate standards
• Part-time role (0.8 FTE)
• Casual contract