Player Support Specialist

Summary

Join our team as a Player Support Specialist and help improve the gaming experience for players! You will handle customer inquiries through various online channels, providing solutions and ensuring customer satisfaction. This role requires excellent communication skills, a passion for video games, and fluency in English. The position is fully remote and based in Poland. We offer a casual, international work environment with friendly teams and opportunities for career growth. This is a full-time role with a casual contract.

Requirements

• Have previous experience in a customer-facing position
• Have a deep passion for video games
• Know English fluently (C1/C2)
• Be located in Poland

Responsibilities

• Handle customer messages via online channels (i.e. chat, email) and provide the appropriate solutions and alternatives, following up to ensure resolution
• Identify and assess customer needs, to achieve satisfaction
• Build friendly relationships and trust with customer accounts through open and interactive communication

Benefits

• International and multicultural environment
• Friendly and open-minded teams
• Fully remote job
• Informal and casual environment, far from corporate standards
• Full-time role and Casual contract