Customer Support Specialist

Summary

Join Aircall as a Customer Support Specialist and work closely with customers to address their questions and concerns, directly impacting their team efficiency. You will investigate, escalate, and advise on issues, collaborating with a global support team. Success requires curiosity, strong time management, and a willingness to adapt and share feedback. The role involves working with various tools and platforms in a multilingual, remote/hybrid environment. Aircall offers a unique work environment, opportunities for growth, work-life balance, and a competitive salary and benefits package.

Requirements

• Excellent written and verbal communication skills
• Technical aptitude
• Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
• Ability to multi-task across different tools and platforms
• Willingness to work with multiple teams in an international and multilingual remote/hybrid environment

Responsibilities

• Work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns
• Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
• Work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns

Preferred Qualifications

Experience in a SaaS B2B customer support role

Benefits

• Competitive salary package & benefits
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit