Portfolio Value Principle

Summary

Join NICE, a market-leading global company, as a Portfolio Value Principle. This role involves working with customers at the executive level to develop long-term strategic value-based roadmaps using NICE solutions. You will conduct thorough needs assessments, identify customer goals, and understand their financial positions to link them to NICE's offerings. The position requires at least 10 years of experience in strategy, business, or technology consulting, or a senior leadership role in contact centers. NICE offers a fast-paced, collaborative environment with ample opportunities for growth and development within the company.

Requirements

• At least 10 years of experience in: Strategy, business, and / or technology consulting, leading transformation, or P&L responsibility within a blue-chip company or Senior leadership role in running a contact center organization
• Has executive presence and exceptional communication and presentations skills that build confidence and credibility
• Able to confidently explain complex value models in a clear simplified manner
• Demonstrate the ability to develop relationships with the 'C' or VP level business users to articulate business value and influence strategic application of NICE solutions
• High level of competency in using complex Excel models and creating compelling PowerPoint presentations

Responsibilities

• Take an objective consultative approach, engage in thorough needs assessment interviews from customer C-level executives down to agent/front line level
• Identify customer's corporate strategy, goals and initiatives that will drive investment decisions and link to the financial business assessment
• Understand a customer's corporate financial position, the drivers of profitability, OpEx and CapEx budgets along with key KPIs that drive customer investment decisions
• Understand key decision makers (including c-level executives) priorities, KPI's and financial goals that drive their individual decision criteria
• Manage and interpret customer requirements through astute discovery skills to understand, anticipate and match customer gaps and capabilities to the NICE portfolio of solutions and services

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations