Practice Lead - AIOps

Summary

Join Datacom as a Practice Lead – AIOps and lead a team of engineers in installing, managing, and maintaining operating systems and applications focused on AIOps capabilities. You will mentor and develop your team, ensuring efficient operations and high-quality solutions. This role requires strong technical expertise, leadership skills, and a commitment to process improvement. You will oversee system reliability, security, and performance, collaborating with cross-functional teams and ensuring compliance. Datacom offers a dynamic work environment with various perks, including remote work, flexible hours, and professional development opportunities.

Requirements

• Proficiency in installing, configuring, and maintaining operating systems and enterprise applications
• Familiarity with automation tools and scripting languages for system management (e.g., PowerShell, Python, Ansible)
• Knowledge of security best practices and regulatory requirements related to system and application management
• Ability to guide, mentor, and support a team of engineers in best practices and problem-solving
• Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues
• Effective communication skills to collaborate with internal teams and external partners
• Commitment to optimising processes, adopting new technologies, and driving efficiency
• Bachelors’ degree in information technology, Computer Science, or a related field (or equivalent experience)
• 5+ years of experience in systems and applications engineering, with at least 2 years in a leadership or mentoring role
• Experience with enterprise operating systems (e.g., Windows Server, Linux) and applications (e.g., databases, middleware, cloud services)
• Familiarity with IT service management frameworks (e.g., ITIL) and automation tools

Responsibilities

• Mentor, and develop a team of engineers, ensuring they have the necessary skills and tools to succeed
• Allocate resources effectively to meet business requirements and project deadlines
• Foster a culture of collaboration, knowledge sharing, and innovation within the team
• Provide technical guidance and hands-on support when needed
• Oversee the installation, configuration, maintenance, and monitoring of operating systems and applications
• Ensure system and application reliability, security, and performance in alignment with business needs
• Manage software upgrades, patches, and lifecycle management activities
• Troubleshoot and resolve complex system and application issues
• Develop and enforce engineering best practices, including automation, documentation, and security protocols
• Identify opportunities for process optimization and efficiency gains
• Implement and maintain standard operating procedures (SOPs) for system and application management
• Work closely with cross-functional teams, including IT, security, and business units, to align engineering practices with organizational objectives
• Act as a key point of contact for escalations and critical incidents
• Provide reports and insights on system performance, risks, and improvements to senior leadership
• Ensure all systems and applications adhere to security policies, compliance regulations, and industry standards
• Work with cybersecurity teams to mitigate risks and implement proactive security measures
• Support audit and compliance activities as required

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses