Practice Lead - Business Analysis

Summary

Join Datacom as the Practice Lead – Business Analysis and play a pivotal role in driving the strategic and operational success of the Business Analysis function. Guide a skilled team of Business Analysts in delivering high-quality solutions, champion best practices, foster continuous improvement, and mentor team members. Align business analysis strategies with organizational goals, ensuring peak team performance and exceeding business objectives. Collaborate with sales and clients, develop tailored solutions, and ensure proposed solutions adhere to best practices. Facilitate workshops and meetings with stakeholders, document business needs, and act as a bridge between technical teams and clients. Build strong client relationships and showcase expertise.

Requirements

• Ability to guide, mentor, and support a team of senior business analysts in best practices and problem-solving
• Strong analytical and troubleshooting skills to diagnose and resolve complex strategic and resourcing issues
• Effective communication skills to collaborate with internal teams and clients
• Commitment to optimising processes, adopting new technologies, and driving efficiency
• Bachelors’ degree in information technology, Computer Science, or a related field (or equivalent experience)
• 12+ years of experience in business analysis and applications engineering, with at least 5 years in a leadership or a coaching role
• Experience with enterprise operating systems (e.g., Windows Server, Linux) and applications (e.g., databases, middleware, cloud services)
• Familiarity with IT software development tools such as Sharepoint, JIRA, Azure DevOps, Confluence, Miro, Figma, Visio - or similar

Responsibilities

• Mentor, and develop a team of business analysts, ensuring they have the necessary skills and tools to succeed
• Allocate resources effectively to meet business requirements and satisfy demand
• Foster a culture of collaboration, knowledge sharing, and innovation within the team
• Provide technical guidance and hands-on support when needed
• Collaborate closely with the sales team and clients to understand business objectives, challenges, and requirements
• Develop tailored, value-driven solutions by aligning the Datacom’s capabilities with the client’s needs, leveraging domain expertise, and presenting comprehensive proposals and strategies
• Ensure the proposed solutions adhere to best practices, align with client standards, and are scalable for future needs
• Develop and enforce business analysis best practices, including innovation using AI tools
• Identify opportunities for team optimisation and efficiency gains
• Implement and maintain standard operating procedures for the business analysis practice
• Facilitate workshops, interviews, and meetings with client stakeholders to elicit and document business needs, objectives, and pain points
• Work with the client to map, analyse, and document current-state business processes, workflows, and systems. Provide recommendations for future-state processes that drive efficiencies, reduce costs, or deliver enhanced value
• Act as a bridge between technical teams and client stakeholders during solution design and development, ensuring the solution addresses business requirements
• Build and nurture long-term relationships with client stakeholders, showcasing professionalism and deep expertise to inspire confidence in project outcomes

Benefits

• Remote working
• Flexi-hours
• Professional development courses