Manager, Practice Operations

Summary

Join Ro, a leading direct-to-patient healthcare company, as Manager, Practice Operations. You will play a key role in optimizing operational processes, leading data-driven analyses to improve workforce planning, performance management, and cost of care, and collaborating with cross-functional partners. This position requires strong analytical and communication skills, experience in a similar role (management consulting, investment banking, or high-growth startup), and proficiency in data analysis tools. You will create and deliver insightful memos to stakeholders and drive improvements across core business processes. Ro offers a competitive salary and benefits package, including full medical, dental, and vision insurance, 401(k) matching, flexible PTO, and more. The role offers flexibility, with a hybrid work model.

Requirements

• 2-3 years of experience in an analytical role (i.e. top-tier management consulting, investment banking, etc.)
• Experience delivering results, with the range to go deep in the data and make any process you touch more effective
• Strong communication and stakeholder management skills, with the ability to factor in the perspective of different stakeholder groups (including frontline teams),  influence cross-functional partners and tailor messaging to diverse audiences
• Demonstrated operational skills with ability to zoom in on nitty-gritty details just as well as you can zoom out to provide strategic direction
• ���Full ownership” and “Deliver Results” mindset
• Excited to work in a fast-paced environment with the ability to adjust to evolving priorities

Responsibilities

• Own and optimize core operational processes that support Ro’s frontline teams
• Lead high-impact analyses across workforce planning, performance management, and cost of care, surfacing insights and driving data-backed improvements
• Establish and monitor key business metrics ,keep a pulse on key business metrics, identifying trends and areas for opportunity in core areas, and as needed,, perform ad hoc data analyses and propose related solutions / optimizations
• Create and deliver memos with key insights and recommendations to inform and/or influence stakeholders
• Partner with Clinical, Data and Care Delivery leadership on cross-functional projects and processes that touch our frontline teams

Preferred Qualifications

• 1+ year at a high growth startup preferred (i.e. Strategy & Operations, Strategic Finance, Workforce Planning, Medical / Clinical Operations, etc.)
• Experience with modeling and data analysis in Excel / Google Sheets, Looker experience a plus

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness