Manager, Practice Operations

Summary

Join Ro, a leading direct-to-patient healthcare company, as Manager, Practice Operations. You will play a key role in optimizing operational processes, leading data-driven analyses to improve workforce planning, performance management, and cost of care, and collaborating with cross-functional partners. This role requires strong analytical and communication skills, experience in a similar role (management consulting, investment banking, or high-growth startup), and proficiency in data analysis tools. You will create and deliver insightful memos to stakeholders and drive improvements across core business processes. Ro offers a comprehensive benefits package, including full medical, dental, and vision insurance, 401(k) matching, flexible PTO, and various other perks. The position offers flexibility to work remotely anywhere in the US, with in-person collaboration in the tri-state area on Tuesdays and Thursdays.

Requirements

• 2-3 years of experience in an analytical role (i.e. top-tier management consulting, investment banking, etc.)
• Experience delivering results, with the range to go deep in the data and make any process you touch more effective
• Strong communication and stakeholder management skills, with the ability to factor in the perspective of different stakeholder groups (including frontline teams),  influence cross-functional partners and tailor messaging to diverse audiences
• Demonstrated operational skills with ability to zoom in on nitty-gritty details just as well as you can zoom out to provide strategic direction
• ���Full ownership” and “Deliver Results” mindset
• Excited to work in a fast-paced environment with the ability to adjust to evolving priorities

Responsibilities

• Own and optimize core operational processes that support Ro’s frontline teams
• Lead high-impact analyses across workforce planning, performance management, and cost of care, surfacing insights and driving data-backed improvements
• Establish and monitor key business metrics ,keep a pulse on key business metrics, identifying trends and areas for opportunity in core areas, and as needed,, perform ad hoc data analyses and propose related solutions / optimizations
• Create and deliver memos with key insights and recommendations to inform and/or influence stakeholders
• Partner with Clinical, Data and Care Delivery leadership on cross-functional projects and processes that touch our frontline teams

Preferred Qualifications

• 1+ year at a high growth startup preferred (i.e. Strategy & Operations, Strategic Finance, Workforce Planning, Medical / Clinical Operations, etc.)
• Experience with modeling and data analysis in Excel / Google Sheets, Looker experience a plus

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness