Practice Success Manager

Summary

Join Moxie, a rapidly growing, global, remote-first company empowering aesthetics business entrepreneurs, as a Provider Success Manager (PSM). As a client-facing role, the PSM serves as a trusted advisor, guiding providers through various aspects of their business, from grand opening to P&L management. The PSM also advocates for providers internally, collaborating with different teams. This role requires proven experience in the aesthetics industry and managing a large portfolio of accounts. Moxie offers a remote work environment, competitive salary and stock, and generous health/dental/vision coverage. If you're passionate about the aesthetics industry and helping small business owners succeed, this is an excellent opportunity.

Requirements

• Industry Expertise: Proven experience in the aesthetics, beauty, or wellness industries, with a deep understanding of how to serve providers and customers effectively at scale
• Proven ability to manage a large portfolio of accounts: Experience building, managing, and optimizing a large portfolio of accounts, balancing proactive and reactive account management. You have a strong understanding of successful P&L management and are committed to ensuring providers’ success at every level
• Service & Coaching Excellence: Strong skills in coaching, mentorship, and communication, ensuring you can support a large provider base and help them thrive in a scalable way
• Business Acumen at Scale: Comprehensive understanding of how to drive growth and efficiency in the aesthetics business, managing both operational and strategic aspects to maximize provider success

Responsibilities

• Own the relationship with each of your ~100 providers from launch to growth, and management. Help them be successful by coaching, advising, and leveraging all of Moxie’s tools
• Develop Provider Connections: Build strong, trusted relationships with a portfolio of providers, guiding them through the ongoing growth of their businesses with Moxie
• Drive Portfolio Health: Influence the health and success of providers by executing scalable initiatives, ensuring each provider receives personalized guidance on challenges like staffing, device purchases, and account management
• Be a Moxie Coach: Offer mentorship through one-on-one interactions, group settings, and tailored training, ensuring providers maximize their investment in Moxie and achieve sustainable revenue growth
• Amplify Provider Voice: Actively listen to provider feedback and use insights to drive improvements across the business, ensuring Moxie’s platform evolves to meet provider needs
• Showcase Data: Leverage data and analytics to identify opportunities for growth, helping providers navigate AOV, price shopping, and marketing strategies to drive customer growth
• Be a Team Player: Contribute to a collaborative, positive team environment by sharing insights, supporting peers, and working together to drive overall provider success

Benefits

• Remote work environment with the ability to work from anywhere
• Competitive salary and stock, and generous health/dental/vision coverage