Provider Success Manager

Summary

Join Grow Therapy as a Provider Success Manager and lead a team of 7-10 representatives, ensuring excellent provider account management and driving engagement, retention, and satisfaction. You will maintain and evolve the Thriver Program, partner with cross-functional teams, refine account management strategies, and build cross-functional programs. Responsibilities include tracking provider NPS and improving overall sentiment. The ideal candidate possesses 5+ years of Customer Success Operations and Program Management experience, 3+ years of management experience with direct reports, and CRM system experience (HubSpot preferred). Grow Therapy offers a competitive salary, comprehensive health insurance, flexible working hours, flexible time off, and various wellness benefits.

Requirements

• You have 5+ years of Customer Success Operations and Program Management experience
• You have 3+ years of previous management experience in a customer success role with direct reports
• You have experience with CRM systems, preferably Hubspot
• You're comfortable working with spreadsheets and data, using insights to make strategic decisions for your team
• You excel in fast-paced, dynamic environments, and adapt easily as priorities shift
• You’re a collaborative team player who values camaraderie and shared success, and your colleagues see you as a reliable partner and a source of encouragement
• You’re passionate about transforming the mental healthcare landscape and you’re always connecting your work back to the importance of the Grow Therapy mission

Responsibilities

• Manage and develop a High-Performing Team of 7-10 Provider Success Reps
• Maintain and evolve the Thriver Program, identifying ways to recognize and support top-performing providers
• Partner closely with teams across Credentialing, Product, Finance, Clinical Excellence, and other Provider Experience functions to drive operational efficiency and elevate the provider experience
• Refine and implement scalable 1:1 account management strategies to deliver value to providers across their lifecycles
• Identify, build, and implement cross-functional programs with the support of our Revenue Operations team
• Track and monitor Provider NPS and lead cross-functional efforts to improve overall provider sentiment

Preferred Qualifications

Familiarity with tools like Retool and Intercom is a plus

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities