Senior Client Success Manager

Summary

Join DeepIntent's Client Success team as a Sr. Client Success Manager, responsible for managing post-sales activities, driving revenue and renewals, and building strong client relationships. You will oversee your own book of business, ensuring client success using DeepIntent's solutions. The ideal candidate possesses strong knowledge of the programmatic landscape and contributes to company growth. Responsibilities include managing day-to-day operations for key accounts, optimizing campaigns, providing performance insights, collaborating with internal teams, and staying current with industry best practices. DeepIntent offers a competitive compensation package including base salary, bonus plan, and comprehensive benefits.

Requirements

• 5+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry
• You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a BIG plus!
• Have a desire to work in a rapidly growing and ever-changing startup environment
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Proficient with Word, Excel and PowerPoint
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Responsibilities

• Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
• Develop, grow and maintain solid customer relationships with clients through exceptional client service
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
• Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
• Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data

Benefits

• Competitive base salary plus performance based bonus or commission
• Comprehensive medical, dental, and vision coverage
• 401K match program
• Generous PTO policy and paid holidays
• Remote friendly culture with flexible work options
• Career development and advanced education support
• WFH and internet stipends