Principal Client Advisor

Summary

Join Karat, the world's largest interviewing company, as a Principal Client Advisor and help companies hire top engineering talent. You will be responsible for supporting new and existing customers, managing complex relationships, and driving transformational outcomes. This role requires strategic consulting, data analysis, and collaboration with various teams to maximize growth opportunities. You will also be responsible for driving organizational change management and building consensus on hiring process improvements. This position requires 10+ years of experience in enterprise customer success, strategic account management, or similar client-facing roles, with a proven track record of managing complex relationships and driving revenue growth. Strong consulting background, experience with technical recruiting, and expertise in building business cases are essential. This role offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• 10+ years of enterprise customer success, strategic account management, or similar client-facing roles
• Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
• Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
• Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
• History of managing large-scale technology implementations or transformation projects
• Deep expertise in building business cases and ROI analyses to justify program expansions
• Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
• Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)

Responsibilities

• Serve as the strategic advisor for the Company's most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes
• Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions
• Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company's solutions to address complex organizational challenges and achieve measurable business impact
• Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership
• Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account
• Act as the client's voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience
• Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks

Preferred Qualifications

Startup (fast-paced, high-growth, quick-change) experience preferred

Benefits

• Benefits are available for all full-time, U.S. employees
• Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents) Medical (Regence PPO and HDHP available) HSA employer contribution for those enrolled in the HDHP medical plan
• Dental and Vision (Guardian)
• 100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
• Optional Life Insurance available
• Flexible Savings Account (Healthcare)
• 401(k) match of 4%
• 100% employer-paid mental wellness support via Spring Health for employees and eligible dependents 10 therapy sessions per year at no cost to employee
• 10 coaching sessions per year at no cost to employee
• Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year
• Wellness (Sick & Mental Health): three (3) work weeks available per year
• Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
• Other: Bereavement, Jury Duty, LOA, etc. available as-needed
• U.S. Parental Leave: 24 weeks
• 16 weeks: full-out, full pay
• 8 weeks: “Karat Phase-Back” 20 hours per week, full pay
• U.S. Holiday Schedule available here : 10 days
• Karat Summer Break: 5 days - July
• Karat Winter Break: 5 days - December