Twilio is hiring a
Principal Communications Manager in United Kingdom

Summary

The job is for an EMEA Principal Communications Manager at Twilio's Corporate Communications team. The role involves driving the expansion of the EMEA communications function, amplifying the Twilio story, and supporting Twilio’s EMEA go to market strategy. The position will be based remotely in the United Kingdom.

Requirements

• 8-10 years of B2B communication experience, including working in an international communications environment; time spent in-house would be preferred
• Significant experience across public relations with a solid understanding of analyst relations, internal communications, crisis communications and social media
• Has strong media relationships with technology and business media across EMEA
• Excellent written and verbal communication skills
• The ability to think on your feet, and to digest information quickly to determine the appropriate way forward, breaking through technical jargon to deliver relevant, appropriate and impactful messaging
• Experience in building surveys, reports, press releases, blogs, messaging documents, social media posts, media commentary/articles, customer stories and other communications campaign content
• The ability to develop relationships with executives and building programs that roll up to top level business strategy
• Experience with communications measurement tools and a passion for demonstrating the impact of communications programmes
• Is a collaborative team player and thrives in a dynamic environment, but also can work autonomously to bring projects to completion

Responsibilities

• Develop and execute the local communications strategy and plan for the United Kingdom, Germany, France and Spain
• Manage Twilio’s PR agency partners to deliver a relevant, impactful and appropriate localised PR programme that supports Twilio’s business objectives and go to market plan
• Create campaigns and content to drive press, analyst and social media programmes
• Identify, train and support local and regional spokespeople in delivering Twilio’s messaging
• Work alongside other members of Twilio’s regional and global PR and the wider Corporate Communications teams to ensure target metrics are monitored and met
• Help support internal communications activities in EMEA for top priority corporate programmes and special projects
• Partner with marketing teams in EMEA to create and execute integrated campaign and activity plans

Preferred Qualifications

• Has experience at a PR agency as well as at an in-house communications team
• Additional European languages, both spoken and written, would be advantageous
• Ability to influence and build effective working relationships with all levels of the organisation
• Familiarity with localisation tactics to ensure our content is accessible and inclusive across multiple EMEA countries

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Additional benefits vary by location