Principal Contract Manager

Summary

Join HubSpot's Strategic Accounts team as a Principal Contract Manager and manage customer contracts, inquiries, and renewals to maximize customer investment. Negotiate value-driven renewals, collaborate with internal and external stakeholders to drive account growth, and ensure positive customer experiences. Forecast, improve processes, mentor colleagues, and support strategic initiatives. This role offers flexible work arrangements across North America. You will develop your understanding of SaaS economics and deliver best-in-class service to upmarket customers. Partner with customers to achieve their goals and solve their challenges.

Requirements

• Have 3-5 years of experience working in contract or renewal management (or in a similar role)
• Experience in working with Legal teams to manage complex contract specifications
• Experience working with large organizations (200+ employees)
• Are passionate about creating a great customer experience
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc
• Work autonomously and strategically
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives
• Improve forecast accuracy and consistency
• Work with senior internal and external stakeholders
• Develop your understanding of SaaS economics
• Deliver best in class service to our upmarket customers (200+ employees)
• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

Preferred Qualifications

Fluency in Spanish

Benefits

• Annual Cash Compensation Range: $100,000 — $150,000 USD
• Some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• This role can be @office @flex or @home work preferences across North America