Remote Principal Customer Strategy

Summary

Join League, a platform technology company powering next-generation healthcare consumer experiences, as a Principal, Customer Strategy to help achieve growth and deliver value to platform customers.

Requirements

• 8-10 years work experience, ideally in healthcare management consulting or equivalent industry experience
• Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams

Responsibilities

• Act as the business lead from League for platform customers
• Drive the definition of high level business requirements for the product solution in collaboration with a cross-functional team at League
• Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team
• Partner day-to-day with program management to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
• Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
• Support cross-functional collaboration across League business, product & operations teams
• Lead and/or support other key strategic initiatives for League to drive overall growth