Principal, Healthcare Strategy

Summary

Join Get Well as a Principal, Healthcare Strategy on the West Coast! This remote-based role (with ~30% travel) involves building strong relationships with C-suite executives at leading hospitals and health systems. You will drive account growth, renewals, and ROI by providing strategic consulting and advocating for client needs. Collaboration with cross-functional teams is key to ensuring client success. The ideal candidate possesses extensive experience in healthcare technology and client management, along with strong analytical and communication skills. Get Well offers a comprehensive benefits package, including generous paid time off, various leave programs, 401(k), incentive plans, health benefits, and more.

Requirements

• 7+ years of experience in a client success, account management, or consulting role, with at least 3 years of experience in healthcare technology or healthcare IT solutions
• Demonstrated success in driving client growth, renewals, and ROI in a B2B SaaS or healthcare technology environment
• Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems
• Deep experience partnering with c-suite healthcare leaders
• Knowledge of current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models
• Ability to build and maintain strong relationships with C-suite executives, clinicians, and operational leaders. A consultative, solutions-oriented approach to solving complex problems
• Ability to set and exceed targets for client growth, retention, and satisfaction. Experience with account planning, forecasting, and managing client portfolios
• Exceptional verbal and written communication skills. Ability to articulate complex concepts in a clear and compelling way to diverse audiences
• Strong analytical skills with the ability to identify client needs, diagnose issues, and propose actionable solutions
• A team player who thrives in a fast-paced, cross-functional

Responsibilities

• Build and nurture deep, consultative relationships with executive stakeholders at healthcare provider organizations
• Through trusted partnership, lead efforts to grow client accounts by identifying opportunities for expanding our technology and services offerings
• Drive contract renewals and minimize churn by ensuring clients derive maximum value from Get Well products and programs
• Establish a close partnership with clients to understand their business goals, challenges, and pain points
• Proactively demonstrate how Get Well solutions drive measurable ROI, improved patient outcomes, and operational efficiencies
• Provide experience based guidance on best practices, process optimization, and the strategic use of our technology to address client goals and challenges
• Serve as the voice of the client internally, providing feedback to product, engineering, and other teams to ensure our solutions align with client needs and expectations
• Work closely with Sales, Customer Support, Implementation, and Product teams to ensure a seamless client experience throughout the lifecycle, from onboarding to ongoing support
• Develop and track key performance indicators (KPIs) for client success, including usage, engagement, satisfaction, and financial outcomes
• Report regularly to leadership on the health and growth of client accounts
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

Benefits

• Exceptionally generous paid time away from work
• A variety of paid leave programs
• Savings opportunities with 401(k) and incentive plans
• Internal education programs
• Full array of health benefits
• Fitness reimbursement
• Cell phone subsidy
• Casual offices with snacks and drinks
• Peer recognition programs
• Health advocacy and employee assistance programs
• Pet insurance
• Annual incentive bonus