Software Implementation Consultant

Summary

Join PointClickCare's Professional Services, Practice Delivery team as a Software Implementation Consultant I. This entry-level consulting role involves acting as a liaison for regional customer engagements, implementing best practices to optimize workflows, and driving business outcomes in LTPAC settings. You will build customer relationships, analyze business processes, lead configuration and setup, and work collaboratively within a high-performing team. The position requires up to 30% travel and involves translating technical requirements into configuration, ensuring data quality, and troubleshooting issues. Success in this role demands strong communication, analytical, and problem-solving skills, along with a results-oriented attitude and adaptability.

Requirements

• Post-secondary education in business or technology related field
• Excellent communication, organizational and collaboration skills
• Strong analytical and problem-solving skills
• Demonstrated attention to detail and quality validation process adherence
• Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on
• Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
• 0-1+ years in a software implementation role

Responsibilities

• Act as an implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup and documenting business goals
• Perform or support business discovery and develop recommendations to execute a delivery approach that will drive outcomes and deliver value
• Translate technical requirements and execute system configuration setup for low complexity projects
• Ensure data quality, integrity, and security requirements for all customer databases
• Assess and validate implementation plan and provide ongoing communication among project stakeholders
• Troubleshoot and resolve configuration issues with great attention to detail
• Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
• Translate customer requirements into configuration setup of customer solutions to drive efficiency and enhanced outcomes
• Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Support customer change management strategies, including the plans for user readiness and acceptance
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to support discovery and configuration documentation

Preferred Qualifications

• Previous experience configuring or implementing a software solution, database testing and end-user support
• Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
• Healthcare market experience

Benefits

• $75,600 - $81,300 a year
• Bonus
• Benefits