Principal Conversational Ai Strategy

Summary

Join WillowTree, a TELUS Digital company, as a Principal, Conversational AI Strategy and help clients navigate the complexities of launching voice and text bots. This key leadership role requires a strong strategic mindset, deep understanding of conversational AI technology, and excellent client communication skills. You will model business impact, advise on technical options, define architecture, and orchestrate collaboration across teams. The position offers a hybrid or remote work arrangement with travel to clients and offices. WillowTree provides a supportive and inclusive culture with opportunities for professional development and a competitive benefits package.

Requirements

• 5+ years of experience in management consulting and/or technology strategy
• Demonstrated experience in Conversational AI and/or the use of customer data to build Natural Language (NLP) modeling pipelines for intent classification, training, deploying voice / text bots
• Strong strategic and analytical skills, with the ability to quantify the business value of tech/AI solutions
• Ability to communicate effectively and succinctly across all levels of an organization. The ideal candidate excels in client relationships/communication and possesses the executive presence to influence appropriate senior stakeholders
• Intellectual curiosity and desire to keep up with the ‘latest and greatest’ improvements in Conversational AI

Responsibilities

• Quantify the business value of voice / text bots and determine leading / lagging metrics with which to measure success (i.e., continually refresh the impact model as assumptions are confirmed)
• Work with stakeholders to align on the voice / chat bot intent which will maximize business value and customer experience
• Lay out potential options and associated pros/cons/considerations for voice / text bot deployment, in close collaboration with implementation teams
• Define the future state architecture for voice / text bot deployment, with clear identification of gaps and any recommendations to fill
• Bring together perspectives from various stakeholders and implementation teams (e.g., clients, product teams, data and AI services, design, etc.)

Benefits

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• Dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits