Senior Manager - Treasury Operations

Summary

Join Mercury's Financial Partnership Operations team as a Senior Treasury Operations Lead and drive the operational engine powering our SEC-registered investment advisor and FINRA-member Broker Dealer. This pivotal role requires systems thinking and regulatory precision to deliver exceptional customer experiences and robust compliance. You will serve as the Principal Operations Officer for Mercury Investment Services, leading critical operational workflows for the Mercury Treasury product. You'll manage licensed staff, scale operational systems, and collaborate with various teams to improve efficiency and effectiveness. The position involves overseeing existing operations workflows, developing and improving brokerage operations functions, mentoring a team, and partnering cross-functionally to enhance processes and identify bugs. You will also build a knowledge base, monitor volume and trends, and create comprehensive reporting.

Requirements

• Have active FINRA Series 7 and 24 licenses
• Have 5 years of firsthand experience with operational management processes at a fintech or other financial institution, with 3 years of direct exposure to broker-dealer and/or RIA operations
• Have significant understanding of SEC and FINRA rules that govern operational integrity, customer protection, and supervision
• Have demonstrated experience partnering effectively with Engineering, Product, and Design teams to drive outcomes
• Enjoy learning new systems and processes in a fast paced environment
• Have excellent written and verbal communication skills
• Stay calm and collected while balancing multiple priorities
• Feel confident talking with partners
• Be obsessed with quality

Responsibilities

• Oversee the existing operations workflows for the Treasury product including onboarding, money movement, and partner requests
• Lead the development and improvement of all core brokerage operations functions including account onboarding and approvals, trade processing, reconciliation, ACAT support, cashiering, and reporting
• Mentor, coach, and support a team that handles a variety of manual processes, as well as upholding our SLAs
• Supervise licensed operations staff across Mercury functions (directly or through a matrixed structure)
• Improve team efficiency and effectiveness by setting and tracking performance metrics
• Partner cross-functionally to improve our processes, investigate thorny technical issues, and identify bugs
• Collaborate with our product partners to make product or process changes that help our users while staying compliant with regulations
• Help the team work towards extremely high standards on response quality, and create genuine customer love
• You’ll help build the knowledge base for how our partnerships work
• Monitor volume, identify trends, and build out reporting

Preferred Qualifications

Series 27 and/or 65/66

Benefits

The total rewards package at Mercury includes base salary, equity (stock options), and benefits