Principal, Organizational Change Management Lead

Summary

Join phData, a leading innovator in the modern data stack, partnering with major cloud platforms. We are a remote-first global company committed to helping global enterprises overcome their toughest data challenges. Our Principal, Change Management Lead will drive delivery excellence, grow our business, and ensure customer success. This critical leadership role involves partnering with sales to expand accounts and deliver long-term value. We seek leaders who excel at client engagement, guiding clients' long-term direction, and elevating the quality of our consulting services. You will manage multiple work streams, build executive relationships, and guide clients through complex data challenges, staying ahead of market trends to inform our go-to-market capabilities. This role focuses on creating value, fostering trust, building relationships, and becoming a strategic influencer in the data landscape.

Requirements

• 8+ years as a hands-on Change Management Leader who has led both Change Strategy and Change Management efforts for Data and AI transformations
• 4+ years previous Consulting leadership experience working with external clients, with the ability to multitask, prioritize tasks, frequently change focus, and work across a variety of projects
• Experience engaging senior stakeholders, including members of the C-suite
• Organizational Change Management expertise and/or exposure, including: Change impact analysis, and stakeholder mapping
• Knowledge and usage of industry-wide change frameworks, principles, and best practices, e.g. Prosci ADKAR
• Good technical understanding of cloud infrastructure deployment, data platform builds and migrations, designing data governance programs, and enabling reporting and analytics for an enterprise, the impacts of change across any of these, and the what’s in it for me (WIIFM) for the respective stakeholders
• Proven track record of collaborating with client stakeholders, technology partners, and cross-functional sales and delivery team members across distributed global teams, ensuring seamless, successful project delivery outcomes
• Ability to create strong cross-practice relationships to drive customer success
• Exhibits a strong sense of ownership in resolving challenges, committed to ensuring exceptional outcomes for all aspects of project execution
• 4-year Bachelor's degree

Responsibilities

• Lead both Change Strategy and Change Management efforts for Data and AI transformations
• Work with external clients, multitasking, prioritizing tasks, frequently changing focus, and working across a variety of projects
• Bring vertical/industry expertise to bear, in making Change recommendations, given the nuances of each industry, e.g. Financial Services, Healthcare, Retail
• Engage senior stakeholders, including members of the C-suite
• Develop and Implement Change Strategy plans that maximize employee adoption and usage while minimizing resistance
• Identify and translate technical impacts into specific change tactics
• Provide Change recommendations for digital, data, analytics, and AI transformations, including data platform development and migrations, self-service model rollouts, and data governance implementations
• Lead organizations through the change cycle from awareness to adoption
• Define metrics for change success measurement, and track against them
• Identify and facilitate appropriate training and enablement sessions
• Lead and manage a team comprising Business Analysts, and Change Consultants, fostering internal growth through coaching, mentoring, and performance management
• Collaborate with client stakeholders, technology partners, and cross-functional sales and delivery team members across distributed global teams, ensuring seamless, successful project delivery outcomes
• Create strong cross-practice relationships to drive customer success
• Exhibit a strong sense of ownership in resolving challenges, committed to ensuring exceptional outcomes for all aspects of project execution
• Understand the evolving AI capabilities in the industry, including their applications and how to leverage them effectively to help clients increase revenue, improve customer experience, or introduce new products to the market
• Have a vision for how the Data and AI industry is evolving, and the evolving change impact on organizations to adapt and grow in this ever-shifting environment
• Demonstrate strong client-facing written and verbal communication skills and experience; deliver presentations with compelling storylines, tailored to the target audience, from technical stakeholders through to executive teams

Benefits

• Remote-First Work Environment
• Casual, award-winning small-business work environment
• Collaborative culture that prizes autonomy, creativity, and transparency
• Competitive comp, excellent benefits, 4 weeks PTO plan plus 10 Holidays (and other cool perks)
• Accelerated learning and professional development through advanced training and certifications