Principal Product Manager

Summary

Join Minted as a deeply technical Product Manager to lead the multi-year transformation of its customization platform. You will revamp the technical infrastructure to unlock high business value, incorporating AI capabilities to enhance customization and product quality. Collaborate with engineering and product partners to execute a replatform strategy, incorporating feedback throughout the design, customization, and printing workflows. Develop a phased roadmap and resourcing model, leveraging existing and new talent. Drive product execution, define key success metrics, and balance operational needs with platform replacement. This role requires a strong technical background, experience with scaled platforms, and a data-driven approach to product decision-making.

Requirements

• Bachelor’s degree
• Experience building and changing scaled platforms.  Ideally, with a focus on image creation and management at scale.  Familiar with GenAI workflows, RAG and data infrastructure
• Experience in the web to print industry; high-speed printing presses and the raster image processing needed for high quality print products
• 5+ years product management experience, building and shipping ecommerce or direct-to-consumer successful products and features
• Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions
• Demonstrated an understanding of technology/architecture and effective partnership with engineering to identify technical solutions based on tradeoffs of user experience, technical debt, latency, scalability, reliability, time to market etc
• Project management skills: Ability to plan, set expectations, make and meet commitments. Provide structure, process and project management to cross-functional teams
• Intense commitment to quality: Demonstrated focus on quality of product/customer experience and testing/debugging

Responsibilities

• Quickly develop a strong grasp of Minted’s customization use cases, technical capabilities and gaps by exploring our tech stack, user data, and tech ecosystem opportunities
• In close partnership with engineering and product partners, outline and then execute a multi-year replatform strategy designed to unlock value along the way
• Incorporate feedback from product, business and eng partners throughout the workflow: creating of designs, customization of designs and printing of designs. Document these use cases
• Identify possible technology partners, evaluate them and make build/buy recommendations
• Develop and propose a phased roadmap and resourcing model for executing this strategy.  That resourcing model should leverage existing and new talent
• Coordinate this program across different teams of product managers, engineers and stakeholders to ensure product success
• Drive product execution including project kickoffs, daily scrums, sprint planning, maintaining product specs, rollout plan and backlog
• Define, monitor, and report on key success metrics for engagement and uptake of newly launched products
• Balance the operational needs of the organization on the existing platform and help us focus on the replacement of that platform

Preferred Qualifications

• A platform evangelist who loves to revamp technical infrastructure to unlock high business value
• Results oriented.  You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment in the face of stringent deadlines
• Data driven. You make your product decisions based on data. You passionately own quality delivery in your product area, keep a continuous health check
• Detail-oriented. You are able to identify and resolve edge cases as well as functional details in order to deliver a high-quality product experience
• Receptive to change.  You are flexible, adaptable, innovative, and open in response to competitive pressure and market change
• A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals
• A collaborative thinker.  You enjoy an environment that has been structured for collaboration and interdependencies
• A strong communicator with the ability to communicate effectively, create common knowledge, generate buy-in, and influence stakeholders and senior management towards recommended decisions
• Someone with excellent product judgment, the ability to make sound decisions based on tradeoffs of different solutions, complex problems, various stakeholders, and many constraints
• A deeply technical Product Manager; you are as fascinated by the technical solutions as the primary engineers in this space

Benefits

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount
• This role is eligible for bonus and stock options