Principal Platform Architect

Summary

Join ServiceNow's Customer Outcomes team as a Platform Architect! In this advisory role, you'll guide clients in establishing a strong ServiceNow foundation, designing solutions that drive business outcomes, and ensuring platform health. You'll collaborate with executive and technical teams, translating business objectives into architectural blueprints and roadmaps. This highly consultative position requires extensive experience in enterprise architecture, management consulting, and large program management within the technology sector. Success in this role demands strong communication, strategic thinking, and the ability to build trusted advisor relationships. The ideal candidate will have a proven track record of success in driving digital transformation initiatives.

Requirements

• Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect
• Career progression (Technical, Architecture)
• Experience working with functional business leaders to: Identify business objectives and develop outcome-focused roadmaps
• Guide large Consulting/SI organizations
• Large Program Experience
• 3+ years large program experience leading architecture and design
• Enterprise Architecture Experience
• Enterprise or Solution Architect role and/or relevant experience
• Data modeling, core data design, security, integrations, configuration management
• Cloud Application Technology Experience
• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 1-2 years of ServiceNow Platform Experience is required
• Meet and maintain the requirements to work in a FedRAMP environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)
• Customer Focus
• Translates requirements to Demonstrate value
• Collaborative
• Results Driven
• Cultivates Innovation
• Executive level communication skills
• Consultative perspective
• Thrives in complexity
• Strategic mindset
• Software Development background
• Excellent presentation and communication skills
• Travel up to 30%

Responsibilities

• Develop strong relationships with the c-suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey
• Translate business objectives to outcomes through the visual customer roadmap
• Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Position ServiceNow as the system of action to enable the integrated digital transformation roadmap
• Establish and advise on the technical governance related domains and associated processes
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to delivered capabilities

Preferred Qualifications

• Cloud platform experience desired
• Familiarity with Enterprise Platforms
• Ideal location for federal work – (Open to remote. Preferred Northern VA, DC, MD)