Principal Platform Architect

Summary

Join ServiceNow's Customer Outcomes team as a Principal Platform Architect! You will be a technical advisor, helping customers build a strong ServiceNow foundation and design solutions for improved outcomes. This consultative role involves working with diverse teams, guiding them on instance strategy, technical governance, and platform health. You'll translate business needs into architectural blueprints, engage with enterprise architects, and support sales efforts. The position requires extensive experience in professional services and architecture, along with ServiceNow certifications. While travel is minimal, success demands creativity and the ability to manage complex projects independently.

Requirements

• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• ServiceNow certifications in aligned workflow
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience

Responsibilities

• Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
• Provide a variety of knowledge across multiple workflows
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
• Translate goals to outcomes into a customer roadmap
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
• Manage technical governance, and a delivery operating model and governance
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
• Support the sales effort by scoping and estimating the engagement and change orders
• Be an active contributor of leading practices and expertise related to the ServiceNow platform
• Maintain skills/certifications on the ServiceNow platform
• Support the professional development of others through means of mentoring

Preferred Qualifications

• Creativity with comfort running programs independently within a "startup paced" environment
• Success driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• Travel less than 10%