Principal Platform Architect

Summary

Join ServiceNow as a Principal Platform Architect, a technical advisory role focused on helping customers build strong ServiceNow foundations and design impactful solutions. You will guide customers in best practices, instance strategy, and technical governance, collaborating with various teams throughout the sales and implementation process. This highly consultative role requires extensive experience in enterprise architecture, management consulting, and technology strategy. Success in this position demands strong relationship-building skills, the ability to translate business objectives into technical solutions, and a proven track record of leading large-scale projects. The ideal candidate will possess deep expertise in ServiceNow, cloud platforms, and enterprise architecture principles. This role involves significant client interaction and up to 25% travel.

Requirements

• Have Canadian citizenship or permanent residency status and reside in Canada
• Have 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Have experience as a Fortune 500 or OEM Software or Cloud CO enterprise architect
• Have experience working with functional business leaders
• Have experience identifying business objectives and developing outcome-focused roadmaps
• Have experience working with large Consulting/SI organizations
• Have 10+ years large program experience leading architecture and design
• Have experience in an Enterprise Architect role and relevant experience
• Have an Enterprise Architect certification (Togaf, IT4IT, etc)
• Have experience with Database, core data design, Security, integrations
• Have significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy
• Have Minimum 2 years of ServiceNow Platform Experience
• Have Cloud platform certification(s)
• Have familiarity with Enterprise Workflow Platform
• Demonstrate Customer Focus
• Demonstrate Collaboration skills
• Demonstrate ability to Drive Results
• Demonstrate ability to Cultivate Innovation
• Demonstrate Courage
• Demonstrate a Consultative Perspective
• Demonstrate ability to Manage Complexity
• Demonstrate a Strategic Mindset
• Demonstrate Technical Development skills

Responsibilities

• Develop strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
• Be responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
• Establish and manage technical governance processes
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to out of the box capabilities
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates

Preferred Qualifications

• Be bilingual in English & French
• Have Management Consulting Experience (Big 4, Strategy Firm) or OEM software or Cloud company

Benefits

• Flexible work arrangements
• Remote work options
• Travel up to 25%