Principal Product Designer, AI Features

Summary

Join Axon and lead the design of cutting-edge AI-driven solutions for public safety. As a Principal Product Designer, you will shape the user experience for Axon's Gen AI products, driving strategy and influencing senior leadership. You will own the end-to-end design process, from research to implementation, ensuring designs align with Axon's objectives and maximize AI's value for users. Responsibilities include conducting field research, promoting transparency and trust in AI, and advancing ethical AI development. You will also mentor designers and contribute to Axon's recruiting efforts. This role offers the flexibility to work from home and collaborate in person at various US R&D hubs.

Requirements

• Experience: 12+ years of product design experience, including significant leadership in designing for complex AI, ML, or enterprise-level systems. Proven expertise in owning end-to-end user experiences for multiple products, with an emphasis on driving long-term UX strategy
• Strategic Visionary: Demonstrated ability to set and execute a UX vision that aligns with organizational strategy, balancing user needs and business goals
• Customer-Centric Approach: Deep experience working directly with customers to gather feedback and validate designs, especially in high-stakes or regulated industries
• Technical Acumen: Strong knowledge of generative AI, large language models (LLMs), and advanced front-end technologies. Comfortable integrating AI/ML capabilities into user-friendly designs
• Problem Solving in Ambiguity: Thrives in environments with high ambiguity, identifying opportunities and leading teams to deliver scalable solutions
• Industry Influence: Expert knowledge of UX standards and best practices, with contributions to advancing the field through publications, conferences, or community engagement
• Communication and Influence: Exceptional ability to articulate design concepts, lead workshops, and advocate for user needs with senior leaders and cross-functional teams
• Mentorship and Leadership: Proven success in mentoring designers and elevating the overall skill set of a design organization

Responsibilities

• Set and Drive Long-Term Vision: Define and execute a 3-5 year UX vision for AI-driven solutions, identifying opportunities and ensuring scalability, adaptability, and alignment across Axon’s product pillars and ecosystem
• Own End-to-End Product Design: Lead the entire design process—from research and ideation to prototyping and implementation—for complex, AI-enhanced workflows, delivering cohesive and impactful user experiences
• Shape Product Strategy: Collaborate with senior leaders in Product, Engineering, and AI/ML teams to influence strategic decisions, ensuring design goals align with Axon’s objectives and maximize AI’s value for users
• Engage with Customers: Conduct field research, including ride-alongs and usability testing, to deeply understand public safety professionals’ needs, validate designs, and refine solutions based on real-world feedback
• Promote Transparency and Trust in AI: Design intuitive, human-centered AI interfaces that build user confidence through explainability, ethical considerations, and culturally aware solutions
• Advance Ethical AI Development: Champion responsible AI practices by being mindful of downstream impacts, societal outcomes, and unintended consequences. Establish processes that balance rapid innovation with risk mitigation to create safe, effective, and equitable AI solutions
• Evolve Design Systems at Scale: Guide the evolution of Axon’s design systems to support AI-driven products, fostering consistency and scalability across platforms
• Champion Innovation and Best Practices: Experiment with new tools, methodologies, and technologies to push the boundaries of design while defining and evangelizing UX guidelines and best practices across Axon’s products
• Foster Collaboration and Alignment: Facilitate cross-functional workshops and design critiques, aligning teams around user-centered goals and strategies
• Mentor and Develop Talent: Act as a mentor to designers, raise the team’s skill level, and contribute to Axon’s recruiting efforts to attract and retain top design talent
• Prototype Advanced AI Interactions: Rapidly prototype and iterate on AI-driven interactions to simulate behaviors, gather feedback, and align with evolving technologies

Preferred Qualifications

• Analytical Skills: Strong problem-solving skills and the ability to troubleshoot and optimize AI models for specific business needs
• Data Management Skills: Experience managing large datasets, data preprocessing, and feature engineering, for training effective AI models is a bonus skillset for the ideal candidate

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• An award-winning office/working environment
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs