Principal Technical Product Manager, AI

Summary

Join Toast's Technical Product Team as an AI Product Manager and play a key role in shaping the future of AI at Toast. You will be responsible for developing and launching innovative AI products, working closely with cross-functional teams, and ensuring the success of Toast's AI Platform. This high-visibility role offers the opportunity to make a real impact at a fast-paced and dynamic organization.

Requirements

• 5+ years of PM experience working on highly visible initiatives, collaborating with cross-functional teams to ship great products
• 2+ years of experience developing and launching products and services within the AI space
• Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to both technical team members and c-suite executives
• A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations
• You facilitate critical conversations with ease; you have no trouble working with and juggling the (at times) competing priorities of multiple teams operating in different countries
• You build and cultivate healthy relationships with partners and keep teammates informed and engaged. You customize your communication style based on your audience and easily switch between verbal and written communication as needed

Responsibilities

• Convey your vision through well researched product roadmaps, working closely with product leaders and engineers, and participate in all levels of team planning
• Plan a technical roadmap for infrastructure & tooling, including meeting the needs of engineers and data scientists for increased functionality and improved experience, keeping in mind reusability, scale, and growth
• Work cross-functionally and cross-team to scale Toast’s AI products by evangelizing the AI Platform
• Work with engineering to plan sprints, write user stories, and test product features, and manage releases of product features
• Prepare executive-level presentations on your product strategy, roadmap, execution, and launch plans
• Keep your product ‘north star’ firmly at the forefront of your team’s vision

Preferred Qualifications

• Master's degree in a related field (Computer Science, Business Administration, Statistics, etc.)
• Experience launching products for developers
• Experience launching 0-1 AI related products
• Proven experience working with the hospitality industry
• Proven knowledge of Generative AI

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits
• The base salary range for this role is listed below. The starting salary will be determined based on skills and experience
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits
• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs
• Our goal is to build a strong culture of connection as we work together to empower the restaurant community
• To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast