Principal Product Designer

Summary

Join ngrok Inc., a leading universal gateway company, as a Principal Product Designer to shape the future of its product experience and brand identity. Collaborate closely with various teams, including Product, Engineering, Marketing, and Executive Leadership, to drive key strategic initiatives. Lead projects through the entire design process, from discovery to delivery of high-fidelity assets. Bring design best practices to the team and elevate the overall design quality. This role offers the opportunity to make a real-world impact and contribute to strategically important projects. ngrok offers a competitive salary and equity, along with comprehensive benefits.

Requirements

• 7+ years of hands on product design work at technology companies
• World class product design capabilities as demonstrated through a portfolio
• Strong interpersonal and communication skills
• Comfort and proficiency in workshop facilitation and user research
• All candidates must be US-based, and legally authorized to work in the United States

Responsibilities

• Start building relationships within your team(s) and across the company
• Learn how the platform works, its history, and where it’s headed
• Perform a heuristic evaluation based on your first experience with the product, identifying opportunities for high-impact improvements
• Lead your team(s) through the entire product development lifecycle, from early-stage discovery, through ideation and solution exploration, all the way to delivery of real, functioning product in the hands of our customers
• Identify and lead initiatives aimed at improving how we build product at ngrok, constantly ensuring we’re solving the right problems in the right way for the right people
• Spearhead generative research campaigns to uncover previously unidentified needs within our user base
• Raise the overall level of design quality shown in the products we build
• Contribute to several high-impact, strategically important projects to transform the product
• See real world impact from the work you do

Preferred Qualifications

• Experience working on products for developers
• A good understanding of basic networking concepts
• Basic front-end development experience for building quick and dirty prototypes

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same