Principal Product Designer

Summary

Join Zeals, a rapidly growing tech company in Japan, and make a significant impact on customer acquisition and revenue growth through conversational commerce technology. As a Principal Product Designer, you will lead high-stakes product initiatives, shaping user-centered and business-critical experiences. You will guide the evolution of design systems, mentor other designers, and partner with cross-functional leaders. Zeals offers a highly flexible, remote-first work environment and a competitive salary. The company has recently secured significant funding and is poised for substantial growth in the US and globally. This is an opportunity to contribute to a company revolutionizing digital customer service experiences and building a more human internet.

Requirements

• 8+ years of product design experience with a proven track record of leading high-impact projects
• A portfolio that demonstrates exceptional design craft and strategic impact on products and teams
• Mastery of UX, UI, and interaction design principles — with a sharp eye for detail and systems thinking
• Experience setting or evolving design systems for large-scale products
• Strong storytelling and communication skills — able to align, inspire, and influence stakeholders at all levels
• Experience mentoring and supporting other designers to do their best work
• Comfort operating in ambiguity and defining structure where needed
• Proficiency in Figma; familiarity with design operations or workflow tools is a plus

Responsibilities

• Lead and execute critical product design initiatives with high visibility and business impact
• Apply deep expertise in UX, UI, and interaction design to create elegant, scalable experiences
• Set and influence product-wide design standards that raise the quality and consistency of our work
• Partner with cross-functional leaders to shape product strategy and ensure the user voice is central in decision-making
• Drive the evolution of our design system, enabling speed, consistency, and visual excellence at scale
• Mentor and support other designers (both senior and junior), contributing to their growth and the strength of the overall team
• Champion user-centered thinking across the organization, and elevate design’s role in achieving business outcomes
• Identify opportunities for strategic research and partner with UX researchers to uncover actionable insights

Preferred Qualifications

• Experience working in conversational UI, chat products, or AI-powered interfaces
• Background in SaaS, e-commerce, or marketing technology
• Business-level Japanese language ability
• Cross-cultural design experience or working with globally distributed teams

Benefits

• Salary Range : competitive
• Performance review: twice a year
• Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break
• Visa support: We sponsor visas for the right candidates
• Flexible working: Highly flexible, remote-first organization (in Japan), Interim work from overseas
• Housing allowance (within 1.5km away from office)
• Club activity allowance
• Team building allowance and Lunch allowance
• Zeals Bar (bi-monthly free flow beer party)