Principal Product Designer

Summary

Join ServiceNow's Product Design team as a leader of large, cross-product initiatives crucial to the Financial Services Organization's success. Drive product experiences that are aesthetically pleasing, boost user and enterprise productivity, and create scalable systems and frameworks. Collaborate with banking and insurance clients globally to shape the future of these industries. Provide strategic direction and leadership to multidisciplinary teams, acting as an industry influencer and thought leader. This role requires significant experience in AI integration and user experience design within the financial services sector.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

• Lead large, cross-product, strategic initiatives that are critical to the success of the Financial Services Organization
• Drive product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers
• Partner and collaborate with key banking and insurance customers from around the world to deliver “what’s next” in banking and insurance
• Provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams
• Act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications

Preferred Qualifications

• 15+ years of relevant design experience
• An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level
• Strategic advocate for design and for users at the cross-functional senior leadership and executive level
• Background working in financial services products
• Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers
• Ability to influence and drive design strategy across multiple products and/or complex horizontal initiatives

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs