Principal Product Manager (AI)

Summary

Join PandaDoc as a Principal Product Manager and lead the development of a new AI and Gen-AI layer for our document workflow automation platform. This role offers the freedom to innovate and build AI-powered features from the ground up, directly impacting how small and medium-sized businesses use technology. You will own the customer-facing AI product, work iteratively to deliver value, and deeply understand customer needs. Collaborate with engineers, designers, and marketing to bring your vision to life and shape the future of PandaDoc's AI capabilities. This is a chance to make a significant contribution to a fast-growing company in a dynamic and supportive environment.

Requirements

• You’ve done this before. Ideally, you’ve built and launched AI/Gen-AI products at a B2B SaaS company, especially one serving SMBs
• You’re an expert in AI. You understand the challenges, limitations, and nuances of AI and Gen-AI technologies, and you know how to apply them effectively to solve real-world problems
• You thrive in uncertainty. You’re comfortable navigating a high level of ambiguity, turning big questions into actionable strategies and plans
• You’re a great communicator. You can translate complexity into clarity, whether you’re talking to customers, engineers, or designers
• You love working with customers. You know how to connect with users, understand their needs, and turn insights into impactful solutions
• You care about design. You have a strong sense of user experience and know how to deliver products that not only solve problems but delight users
• You’re ready to build something big. This is not a small project—you’ll play a key role in defining how AI shapes the future of PandaDoc and the success of our customers

Responsibilities

• Own the customer-facing AI product: Decide where AI fits best in our current product, brainstorm new AI-first features, and work closely with engineers and designers to bring them to life
• Work iteratively: Launch small, impactful iterations that deliver value quickly, learning and improving with every release
• Understand our customers deeply: Talk to them, observe their challenges, and figure out how AI can make their lives easier
• Bring design and UX to life: Work closely with designers to make sure our products don’t just work—they feel intuitive, elegant, and built for real people
• Spread the vision: Collaborate with marketing, product marketing, and sales to craft a compelling story around what we’re building, making sure our customers and the market understand the value we’re delivering

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self-care days
• A competitive salary