Principal Product Manager, App Experience

Summary

Join Pomelo Care's growing tech team as a Product Manager and contribute to improving maternal and newborn care. You will own the product vision and roadmap for the mobile app, focusing on user engagement and satisfaction. This role requires collaboration with clinical and operational teams to translate medical best practices into engaging digital experiences. You will leverage data analysis to inform product strategy and work closely with design and engineering teams to deliver high-quality features. The ideal candidate possesses extensive product management experience, particularly in consumer mobile apps, and a passion for improving perinatal care. Pomelo Care offers a competitive salary and benefits package.

Requirements

• 7+ years of product management experience, with at least 3 years focusing on consumer mobile apps
• Strong track record of shipping features that drove meaningful user engagement
• Experience with behavior change products, habit formation, gamification, or educational technology
• Strong track record of A/B testing and user journey optimization
• Technically fluent: you’re able to understand and describe the technical underpinnings of the products you own at a high level
• Deep understanding of mobile product development and platform-specific best practices
• Strong product and design sense: you understand best practices in product design, and can translate deep user empathy into intuitive and engaging product experiences that align with our product and business goals
• Strong analytical and problem-solving skills: you can synthesize complex data on your own to inform product strategy and choices. SQL experience is preferred, but at a minimum you’re very good with pivot tables and/or BI analytics tools
• Excellent executor: you know how to get things done under tight constraints, including making tough tradeoffs and/or getting scrappy when needed, without sacrificing core product or organizational values
• Exceptional communicator: you can articulate ideas and concepts to both technical and non-technical audiences with ease, and know when and how to best communicate to different stakeholders to make progress and keep people informed
• Exceptional collaborator: you know how to work with a broad set of cross-functional partners, from marketing to clinicians to operations, and can manage stakeholders at all levels of the organization
• You have a deep passion for improving perinatal care in the US, and empathy for the unique needs and challenges faced by expecting and new parents, especially lower-income families

Responsibilities

• Own and drive the product vision, strategy, and roadmap for our mobile app experience
• Lead discovery and development of features that increase engagement, retention, and user satisfaction
• Partner with clinical teams to translate medical best practices into engaging digital experiences
• Define and analyze key metrics to measure product success and inform decision-making
• Conduct patient user research in partnership with our product design team to identify opportunities and validate solutions
• Work closely with design and engineering to ship high-quality features primarily on iOS and Android
• Build strong, collaborative relationships with key cross-functional stakeholders, including marketing, clinicians, and operations, to identify where product solutions can help their teams scale to better serve our patients
• Work closely with a tech lead, engineering, data science, and design to improve our care platform through new features and functionality
• Serve as a thought partner to product and engineering leadership to help us scale the tech org to better serve our patients, customers, and internal partners

Preferred Qualifications

• Experience at an early-stage startup, especially during a period of rapid growth
• Experience in consumer subscription or engagement products

Benefits

• Equity
• Benefits
• Other opportunities at Pomelo Care
• Salary range: $170,000 to $210,000
• Some choice between equity and cash
• #LI-Remote