Principal Product Manager, Platform

Summary

Join Viator, a Tripadvisor company, as a Principal Product Manager, Platform to spearhead the creation and implementation of the product vision and strategy for our operator integrations platform. You will be responsible for defining, developing, and managing the operator integration product, facilitating seamless connectivity between Viator and our reservation systems. This role involves strategic planning, roadmap development, cross-functional collaboration, and a deep understanding of API technology and the travel industry. You will oversee key initiatives across a core area of the Viator platform, including pricing, booking management, logistics, and inventory management. The ideal candidate will have 7+ years of experience in product management, focusing on API products and integrations, and a strong understanding of API technologies. This is a remote-friendly role with flexible scheduling.

Requirements

• Strong understanding of API technologies, RESTful services, and data exchange formats (JSON, XML)
• Proven experience in defining product strategy, developing roadmaps, and managing product lifecycles
• Excellent communication and interpersonal skills to collaborate with diverse teams and external partners
• Ability to analyze data, identify trends, and make data-driven decisions
• Strong ability to identify and resolve complex technical and business challenges
• Bachelor's degree in Computer Science, Engineering, Business, or a related field
• 7+ years experience in product management, with a focus on API products and integrations
• Proven ability to collaborate with engineering teams to develop large-scale API systems and frameworks, with a deep understanding of API technologies and technical governance (standards, compatibility, lifecycle management, monitoring)
• Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement
• Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation
• Experience measuring the impact of platform work, identifying suboptimal decisions, and adapting when necessary
• Insatiable curiosity to understand the needs of internal and external customers by leveraging data
• Ability to collaborate with diverse teams, manage stakeholder requirements, identify and prioritize opportunities, develop solutions, and experiment while mitigating risk
• Proven experience leading cross-functional teams to deliver innovative solutions
• Success communicating the vision, trade-offs, and timelines to stakeholders at all levels
• Sets a high bar for other PMs, strives for excellence, and continuously learns from feedback and mistakes

Responsibilities

• Spearhead the creation and implementation of the product vision and strategy for our operator integrations platform
• Construct new features or enhance existing products to propel the business forward, aligning with established revenue and growth objectives, while ensuring scalability and adaptability
• Collaborate with stakeholders and product leadership to develop business investment cases for your product
• Oversee key initiatives across a core area of the Viator platform, including pricing, booking management, logistics, and inventory management
• Define and monitor key success metrics and KPIs, and track ongoing product performance, taking corrective action as needed
• Establish and manage the product roadmap, prioritizing deliverables and activities for the team to optimize business goals
• Collect and analyze feedback from operators, reservation systems, and internal stakeholders to pinpoint areas for improvement
• Partner with engineering, design, marketing, and operations teams to deliver superior, innovative solutions that elevate both customer and operator experiences, while streamlining operational processes to achieve business objectives
• Stay abreast of industry trends, competitive forces, and emerging technologies related to APIs, integrations, and travel

Preferred Qualifications

• Understanding of the travel industry and reservation systems is a plus
• Experience with software development or coding
• Experience in two-sided marketplaces
• A master's degree in a technology or business-related field

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
• Donation matching. Give back? Give more! We match qualifying charitable donations annually
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
• Health benefits. We offer great coverage and competitive premiums