Principal Product Manager

Summary

Join AffiniPay as a Principal Product Manager, SaaS Platform and play a crucial role in ensuring the integration, scalability, and configurability of our SaaS platform. You will build foundational building blocks leveraged across existing and future products. Leveraging your deep understanding of technical, business, and customer problems, you will identify opportunities to build scalable and extensible systems. A top priority is a shared identity service across all AffiniPay products, ensuring a seamless customer experience and maximizing cross-selling opportunities. You will collaborate with engineering, design, security, and business partners to drive the vision and development of this service. You will also conduct discovery efforts and analyze data to inform decision-making and iterate on solutions. This role requires a strong technical aptitude and a collaborative approach.

Requirements

• A deep understanding of software platform product architecture
• Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences
• Ability to set and articulate a clear vision and strategy for platform and identity initiatives
• You are extremely comfortable prioritizing customer needs in the context of business objectives
• Strong analytical skills and a data-driven approach to solving complex problems
• Deep empathy for users and commitment to enhancing their journey and experience
• Proactive in identifying and addressing security needs to protect user data and ensure compliance
• Thrive in a fast-paced environment and can pivot when needed
• Excitement for bringing creative ideas to life and driving technical innovation
• 7-10 years of taking SaaS products to market, with experience setting strategy, launching and scaling SaaS platforms that prioritize security, usability, and service/feature adoption
• Bachelor's degree in a directly related field, or equivalent practical experience
• Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities
• Experience in launching shared services/solutions in existing products

Responsibilities

• Leverage a strong technical aptitude to collaborate with engineering teams to build a shared vision & roadmap for the SaaS platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security / compliance
• Uncover, prioritize, implement and optimize services, tools & infrastructure in the SaaS Platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability and customization across all of our software solutions
• Identify opportunities and priorities for embeddable technology that will deploy new capabilities uniformly to existing products and optimize time-to-integrate for new products (both 0-1 products and via M&A)
• Collaborate with Engineering, Design, Security & business partners to drive the vision and development of a shared identity service across AffiniPay products, including authentication, authorization, permissions, user management, and security
• Understand customer problems related to security & access management to accelerate cross-sell and deepen trust by delivering delightful authentication experiences
• Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards
• Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security and user experience
• Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups