Principal Product Manager, Extensibility

Summary

Join Ada, an AI customer service company, as a Senior Product Manager to lead the evolution of its extensibility platform. You will define the strategy and roadmap for APIs, webhooks, and SDKs, empowering customers and partners to build seamless integrations. This high-impact role requires proven product leadership, a builder's mindset, and technical fluency in API design and SDK development. You will collaborate with cross-functional teams and external partners, driving API usage and ecosystem expansion. The ideal candidate possesses a strong customer focus, leads with influence, and exhibits a bias for action and problem-solving. Ada offers a competitive salary and comprehensive benefits, including unlimited vacation, flexible work schedule, and a remote-first environment.

Requirements

• Proven product leadership – At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role, driving products from concept to launch
• A builder’s mindset in a greenfield space – You thrive in ambiguity, using creativity, experimentation, and rapid iteration to define entirely new product patterns rather than optimizing existing ones
• A strategic and execution-focused approach – You can define and execute on a long-term strategy, delivering incremental value at every stage while keeping the bigger picture in focus
• Technical fluency – You have a deep understanding of API design and SDK development, ensuring Ada’s API are powerful, and easy to integrate. You collaborate closely with engineers to architect scalable, well-documented APIs, focusing on developer experience, usability, and long-term maintainability
• A strong customer focus – You are relentless in understanding real-world customer problems, balancing big-picture thinking with an obsession for crafting the right details
• An ability to lead with influence – You bring people along by inspiring, aligning, and advocating, not by authority. You collaborate across engineering, design, and business teams to bring your vision to life
• Bias for action and problem-solving – You are self-motivated, proactive, and creative, turning challenges into opportunities and driving momentum even in uncharted territory

Responsibilities

• Lead the evolution of Ada’s extensibility platform, defining the strategy and roadmap for APIs, webhooks, and SDKs that empower customers and partners to build tailored, high-impact integrations with Ada
• Accelerate developer productivity with best-in-class documentation and tooling, focusing on structured examples and clear specifications that enable both developers and AI coding agents to build with speed and confidence
• Collaborate across teams and with external partners to identify new extensibility needs, validate novel integration patterns (e.g. MCP), and deliver product improvements that meet the diverse demands of enterprise environments
• Open new integration pathways into and out of Ada, anchoring on high-value use cases while enabling the platform flexibility required to unlock usage patterns we haven’t yet imagined
• Grow and streamline adoption of the Integration Framework, making it easier for internal teams and third-party developers to build and publish integrations that any customer can install with minimal effort
• Drive API usage and ecosystem expansion by tracking adoption, improving performance, and partnering with go-to-market teams to deliver extensibility-driven value across Ada’s customer base

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology