OKX is hiring a
Principal Product Manager, Chatbot and Customer Service in Singapore

Summary

OKX is seeking a highly skilled and motivated Data Product Manager to join their team and lead the development of data applications while managing data assets and the data warehouse. The Data Product Manager will be responsible for conducting market research, translating user needs into product specifications, working closely with cross-functional teams, and monitoring key performance indicators. The ideal candidate should have a bachelor's degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics, or equivalent commercial experience, proven experience as a Product Manager or similar role, good understanding of customer service business workflows, ability to analyze data and make data-driven decisions, excellent communication and leadership skills, proficiency in English and Mandarin languages, and a strong sense of responsibility for customer service and user experience.

Requirements

• Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience
• Proven experience as a Product Manager or similar role, with a focus on the data applications (such as data marts and data analytic platforms)
• Good understanding of customer service business workflows, agent workforce management processes
• Demonstrated ability to analyse data (using SQL), generate insights, and make data-driven product decisions
• Hands-on involvement in product development cycle from requirements gathering to engineering/QA to actual release and post release performance/scalability monitoring
• Excellent communication, leadership, and stakeholder management skills
• Extremely data-obsessed, and execution focused
• Bilingual in English and Mandarin to facilitate cross border discussions and collaborations with stakeholders from China
• Sense of responsibility for customer service and user experience, actively improving products to meet user needs

Responsibilities

• Conduct market research and competitor studies to identify opportunities, gaps and areas of improvement for the solutions
• Translate user needs and business requirements into detailed product specifications and user stories
• Work closely with data engineer, UI/UX designers, software engineers, and QA teams to deliver high-quality and user-friendly data applications or data marts
• Monitor key performance indicators (KPIs) and gather user feedback to continuously improve and iterate on existing applications

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants