Principal Project Manager

Summary

Join Granicus as a Principal Project Manager and lead special projects for the Customer Experience Services Team. You will plan and execute projects, ensuring timely and within-budget delivery. This role demands strong leadership, cross-functional collaboration, and stakeholder management skills. You will influence teams without direct authority, manage change, and mitigate risks. Continuous improvement and strategic alignment are key responsibilities. The position requires 10+ years of program/project management experience in a dynamic environment.

Requirements

• 10+ years of experience in program/ project management, with a strong focus on leading complex, cross-functional projects in a dynamic environment
• Exceptional leadership and team management skills, with the ability to inspire and motivate others to achieve high performance
• Strong ability to “connect the dots” across various projects and initiatives, ensuring that all efforts are aligned with the broader organizational goals
• Demonstrated capacity for identifying interdependencies, synthesizing information from diverse sources, and making connections that drive strategic outcomes
• Demonstrated ability to constructively challenge the status quo, push back on executives when necessary, and advocate for project success while maintaining professionalism and alignment with organizational goals
• Strong ability to work independently and take initiative
• Experience working in high-pressure environments and managing tight deadlines
• Strong stakeholder management skills, with the ability to build and maintain effective relationships with executive/ senior leadership and other key stakeholders
• Excellent communication and presentation skills, with the ability to clearly articulate project status, risks, and issues to diverse audiences
• Experience in risk management and the ability to proactively address project challenges
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Influence cross-functional teams without direct authority, fostering a collaborative and results-oriented culture
• Lead change management efforts to ensure smooth adoption of new processes, technologies, or organizational changes resulting from special projects
• Develop and execute communication plans to manage stakeholder expectations and foster buy-in
• Lead the planning, execution, and delivery of special projects, ensuring they are completed on time, within scope, and within budget
• Develop detailed project plans, assign resources, and monitor progress against key milestones
• Engage with executive/ senior leadership and other key stakeholders to ensure alignment with project goals and objectives
• Communicate project status, risks, and issues in a clear and concise manner, and manage expectations throughout the project lifecycle
• Identify, assess, and mitigate project risks to ensure successful project outcomes
• Develop contingency plans and respond proactively to project challenges
• Drive continuous improvement in project management processes, tools, and methodologies to enhance the efficiency and effectiveness of the Customer Experience Services organization
• Work closely with executive leadership to ensure that all special projects align with the overall strategic objectives of the organization
• Provide insights and recommendations to adjust project priorities based on evolving business needs
• Develop and manage project budgets, ensuring that all expenditures align with financial targets
• Monitor financial performance throughout the project lifecycle and implement cost-control measures as needed
• Facilitate collaboration across various departments and functions within the organization, breaking down silos and ensuring that project teams work cohesively toward common goals
• Develop and implement KPIs to monitor project performance
• Continuously seek opportunities to innovate and improve project management processes
• Lead initiatives to implement new tools, methodologies, or practices that enhance project delivery
• Create and maintain a repository of project management best practices, lessons learned, and case studies to be shared across the organization
• Lead training sessions or workshops to disseminate this knowledge

Preferred Qualifications

• Experience working in a Private Equity environment
• PMP or similar project management certification

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand