Principal Solutions Delivery Consultant

Summary

Join Nextiva as a Principal Solutions Delivery Consultant and redefine customer experiences. You will be responsible for the successful implementation of Nextiva Contact Center solutions, acting as the single point of contact from sales contract to deployment. This role demands strong technical expertise in enterprise solutions architecture, systems implementation, and problem-solving. You will design solutions, manage complex contact center environments, and handle extensive multi-location configurations. The ideal candidate possesses a minimum of 10 years of professional service experience and deep understanding of relevant technologies. Nextiva offers a competitive compensation package and comprehensive benefits, including health insurance, paid time off, and professional development opportunities.

Requirements

• BA/BS desired
• Minimum 10 years of professional service experience
• Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
• Systems integration (APIs, middleware, enterprise service buses)
• Strong proficiency in AI technologies and techniques, including natural language processing (NLP), machine learning, and predictive analytics
• SQL (Structured Query Language) reporting capabilities, particularly through tools like SQL Server Reporting Services (SSRS) and Power BI
• Basic coding/scripting skills (e.g., Python, JavaScript, Java, C#)
• Proficiency with project management tools and methodologies (Agile, Scrum, Waterfall)
• Experience working with enterprise solutions (ERP, CRM, etc.)
• Proven Networking experience (VLANs, MPLS/VPLS, SD-WAN)
• Must have a Professional and Collaborative demeanor
• Working understanding of voice, contact center, and SaaS application requirements
• Must be comfortable working in an accountable, high-speed, high-pressure environment
• Highly organized, must be able to handle multiple tasks with speed and accuracy, independently
• Must be capable of prioritizing activities and scheduling to obtain effective results
• Strong verbal, written communication, and presentation skills
• Must possess strong time management and self-project management skills

Responsibilities

• Solution Design of Nextiva Contact Center for Enterprise/Strategic/System Integrator customers in Professional Services, ensuring successful customer outcomes
• Technical Requirements Capture and design responsibility
• Manage complex contact center environments from initiation to completion
• Complex call flow design with Expert Contact Center configuration knowledge
• Extensive multi-location Contact Center configuration and deployment

Preferred Qualifications

• Preferred 10 years of technical expertise in UCaaS and CCaaS environments
• Preferred Systems Integrator (SI) experience
• Networking concepts desired (TCP/IP, DNS, VPNs)
• CompTIA A+ certification is desired
• Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), desired
• Preferred experience with Salesforce and working with PSA software
• Ability to travel for customers' onsite visits (25%)

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement