Principal Solutions Engineer

Summary

Join Talon.One as their first Principal Solutions Engineer, leading enterprise-level API integrations and acting as a trusted advisor to ensure customer success. This newly created role involves designing, developing, and implementing large-scale API integrations, collaborating with cross-functional teams and partners. You will drive project planning, troubleshoot integrations, and mentor Technical Account Managers. The role is remote with occasional travel (10%-20%) and requires expertise in API technologies, cloud platforms, and SaaS systems. This position offers a significant impact and the freedom to define the role while driving excellence in integrations. The role requires 5+ years of relevant experience and strong communication skills.

Requirements

• 5+ years in a technical consulting, solutions architecture, or developer/contractor role, ideally with direct experience integrating API-driven SaaS platforms for enterprise clients
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
• Proven ability to lead complex technical projects, managing multiple stakeholders, risks, and deliverables in a structured, detail-oriented way
• Strong architectural understanding of modern cloud platforms (AWS, Azure, or GCP) and scalable SaaS systems
• Excellent communication skills, with the ability to explain complex technical topics clearly to both technical and non-technical audiences
• A collaborative, mentor-first mindset, with a passion for growing team capability and improving processes based on real-world integration challenges
• Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations

Responsibilities

• Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
• Lead the design, development, and implementation of large-scale API integrations, ensuring alignment with customer goals, platform capabilities, and industry best practices
• Collaborate with implementation partners and system integrators (SIs) to ensure solution architectures are technically sound and in the customer’s best interest
• Drive project planning for enterprise-level integrations, including scope definition, resource allocation, timeline management, and stakeholder coordination
• Analyze, troubleshoot, and optimize API integrations, ensuring performance, scalability, and long-term maintainability post-launch, using tools like Postman, Swagger, and API gateways
• Evaluate integration outcomes and partner performance, delivering actionable insights for internal teams and future engagement strategies
• Mentor Technical Account Managers on API architecture, integration tooling, and project execution, enhancing team-wide technical depth

Preferred Qualifications

• Experience with Commerce Stacks, Consumer Data Platforms, and Consumer Engagement Platforms is a big plus
• Experience in Retail, CPG, Travel, Telco, or Delivery Services is beneficial

Benefits

• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage