Principal, Strategic Operations

Summary

Join Certn, a fast-growing global technology company revolutionizing background screening, as a Principal, Strategic Operations. In this high-impact role, you will drive operational excellence, automation, and process optimization across the global business. You will collaborate with various teams, lead projects to improve scalability and reduce friction, leverage data for insights and workforce optimization, and design and implement process improvements. You will also communicate project outcomes to executive leadership and contribute to the design of global operating models. This is a remote-first role, ideally based in Eastern Time, offering a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• Experience building reliable processes and managing workflows - preferably in regulated industries, call centers, or customer service operations
• Strong project management skills with a record of driving transformation without direct people management
• Data-driven mindset and analytical skills (Excel/Sheets, Looker, BI tools, etc.)
• Confidence in partnering with product, engineering, and automation teams; able to bridge technical and business needs
• Experience acting as a trusted advisor or “right hand” to senior leadership, with the ability to step up and own outcomes
• Effective communicator and influencer, comfortable working across departments and presenting to leadership
• Familiarity with internal systems, automation, and identifying process improvement opportunities
• Open to diverse backgrounds - operational rigor and execution are more important than titles
• Experience in utilizing automation tools like Robotic Process Automation, AI-powered Optical Character Recognition and process automation

Responsibilities

• Lead and execute high-impact projects to improve operational scalability, reduce friction, and enable sustainable growth. You’ll scope, plan, and deliver initiatives that directly support Certn’s business objectives
• Own RAID logs to track risks, assumptions, issues, and dependencies, ensuring blockers are escalated and resolved
• Leverage data from multiple sources (including Looker and BI tools) to uncover trends, inform workforce optimization, and guide resource planning. Build dashboards and reporting tools to surface key metrics
• Collaborate with stakeholders and technical teams to identify opportunities for process improvement, gather requirements, and design and implement solutions that minimize manual tasks and enable automation
• Influence and align teams across global operations, product, data, and compliance. Partner with our in-house AI specialist and automation leaders to deliver impactful solutions
• Develop and roll out workflows, KPIs, and scalable operating models. Ensure consistency and reliability as we expand, and document improvements for ongoing knowledge sharing
• Contribute to the design and implementation of global operating models that enable business growth across regions
• Prepare executive-level materials, reports, and presentations to communicate priorities, project outcomes, and operational insights
• Serve as an extension of operations leadership, empowered to escalate blockers and drive cross-functional accountability

Benefits

• Competitive salary, comprehensive health benefits, generous paid time off, and a culture that values autonomy and results
• Budget for professional development, conferences, or certifications