Principal Technical Program Manager

Summary

Join ServiceNow as a Principal Technical Program Manager and manage large, complex release programs from start to finish. You will provide a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. You will work in a fast-paced environment, collaborating with multiple teams to deliver successful outcomes. The role requires strong leadership, communication, and problem-solving skills to drive strategic program objectives and optimize program delivery. You will work with various stakeholders, ensuring data-informed decision-making and continuous improvement. This position offers a competitive salary and benefits package.

Requirements

15+ years of project/program management experience in mid/large size companies

Responsibilities

• Drive large scale, high visibility software development programs
• Exercise wide latitude in determining objectives and approaches to critical assignments
• Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your programs
• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
• Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for product development programs
• Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program
• Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues
• Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement
• Drive a continuous focus on developing software-based solutions or using automation to replace repeatable, operational tasks
• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives
• Drive for clarity to keep teams moving forward
• Provide “go to” leadership, transparency and visibility to the entire Technology & Products organization
• Seek to continuously grow by proactively seeking and embracing constructive feedback
• Provide feedback to colleagues to encourage an open and collaborative culture
• Understand and streamline end to end process

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Proven project/program management experience involving many cross-functional teams
• Solid organizational skills with high regard for quality
• Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions. Masterful in the art of bringing people together
• Excellent communication skills - Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
• Experienced and confident in creating slides and presenting to executives
• Must possess effective listening skills and comfortable asking powerful questions
• Passion for working with people in technical environments
• Strong leadership skills to influence and motivate without authority. True servant leader
• Strong facilitation skills to lead/drive a variety of program events
• Excellent negotiation and conflict management skills

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs