Technical Account Manager

Summary

Join Veriff's Go-to-Market (GTM) Division as a Technical Account Manager, supporting key enterprise customers in the Americas. You will ensure seamless collaboration between various teams, managing timelines and resolving roadblocks to maximize customer value. Responsibilities include coordinating technical projects, serving as a liaison between teams, creating project plans, facilitating communication, and preparing technical communications. The ideal candidate possesses 3-5 years of relevant experience, a Bachelor's degree in a related field, excellent communication skills, and strong problem-solving abilities. Veriff offers a competitive salary, commission, flexible work from home options, extra recharge days, stock options, private health insurance, and learning and development budgets.

Requirements

• 3-5 years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
• Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
• Fluency in English
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management
• Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability

Responsibilities

• Coordinate cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
• Serve as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
• Create and maintain project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
• Facilitate communication between account management and product, track action items resulting from customer engagements and escalations
• Prepare and deliver technical customer communications
• Work closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
• Work with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, ongoing growth, performance optimization, and overall success with Veriff's solutions
• Maintain project documentation, including schedules, progress reports, and risk logs. Provide regular status updates to leadership
• Customer Journey Support: taking the customer from onboarding adoption to value realization, assisting with troubleshooting and resolution of technical issues post-launch, and working with customer support and engineering teams to ensure ongoing customer success

Preferred Qualifications

• Strategic thinking with the ability to align technical projects to business objectives
• Bilingual in Spanish/English
• Knowledge of APIs
• Strong stakeholder management across engineering, product, marketing, and sales teams
• Data-driven approach to decision making and progress tracking
• Experience with customer-facing technical support or troubleshooting
• Familiarity with tactics to manage and grow accounts
• Experience within the IDV industry

Benefits

• Flexibility to work from home at our eligible locations in the USA
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Private health insurance coverage to ensure you’re feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• $70,400 - $105,600 + commission