Principal UX Researcher

Summary

Join Angi® as a Principal UX Researcher and be a driving force behind creating exceptional user experiences for homeowners and professionals. You will spearhead research initiatives, mentor fellow researchers, and champion user-centric decision-making. Leveraging your extensive experience, you'll tackle complex research challenges, collaborate with cross-functional teams, and influence strategic decisions. Your expertise will guide qualitative and quantitative research, ensuring user needs are prioritized in innovation. You will also help define UX metrics and support design operations. This role offers the opportunity to represent Angi at industry events and contribute to the broader UX research community.

Requirements

• 10+ years of experience in UX Research, with a proven track record of leading impactful research initiatives in a fast-paced environment
• Passion for all size research projects from rapid micro-scale usability optimization research to long term projects that help inform the strategic thinking
• Mastery of a wide range of qualitative and quantitative research methods, with the ability to select and apply the most appropriate techniques for each research question - including using session replay, eye tracking, and emotional analysis tools
• Experience with data analysis tools (e.g., SQL, Python), research platforms (e.g., Sprig, Maze, UserInterviews) to leverage data effectively, and UX Metrics (eg. NPS, CSAT, SuprQ, UXLite)
• Ability to align research with business goals and strategy, demonstrating a clear understanding of the commercial impact of UX research
• Proven ability to influence senior stakeholders and drive organizational change through research
• Excellent written and verbal communication skills, with the ability to present complex research findings clearly and compellingly to diverse audiences
• Ability to identify emerging trends in UX Research and drive innovation within the research practice at Angi

Responsibilities

• Spearhead research initiatives across multiple product areas, defining research goals, methodologies, and success metrics - ranging from large, strategic work to detailed, tactical work
• Create compelling research narratives that stitch together qualitative and quantitative learnings
• Mentor and coach other UX Researchers, fostering a culture of research excellence, continuous learning while embracing and teaching a just-enough-research mentality
• Develop and implement long-term research strategies and roadmaps that align with company goals and vision
• Collaborate closely with senior stakeholders across product, design, engineering, data, and business to define research, collect user observations and learnings and use user observations to influence strategic decisions
• Help identify and implement new research methods and tools to advance the company's research capabilities and stay ahead of industry trends
• Be a partner and leader in defining UX metrics, how we collect them, how they are paired with qualitative findings, and when they signal a need for deeper understanding and research
• Help define and support design operations including ways of working and tracking work, defining our research stack, tracking usage of tooling, and providing recommendations for streamlining our operations
• Represent Angi's UX Research team at industry events, publish research findings, and contribute to the broader UX Research community

Preferred Qualifications

Deep understanding of the home improvement industry, marketplace dynamics, and/or service industry operations is a strong plus

Benefits

• The salary band for this position ranges from $145,000 - $185,000, commensurate with experience and performance
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world