Principal Workflow Architect - SecOps & Integrated Risk Management

Summary

Join ServiceNow as a Project Delivery expert and technical liaison, overseeing the technical delivery of SecOps implementations. You will define and architect technical solutions, lead client onboarding, and perform hands-on development on the ServiceNow platform. Responsibilities include serving as an escalation point for technical issues, mentoring developers, and partnering with the pre-sales team. You will also collaborate with ServiceNow product teams, contributing to webinars and white papers. This role requires several years of experience in consulting and implementing complex technologies, with a focus on enterprise architecture and SecOps solutions. Demonstrated expertise in Integrated Risk Management (IRM) and proficiency in various web technologies are essential.

Requirements

• Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
• SecOps Expertise: Proven track record in designing and implementing SecOps solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices
• IRM Expertise : Proven experience in defining and deploying future-state leading practice for GRC processes and in identifying solutions from a people, process, and technology perspective. Strong understanding and experience with leading IRM toolsets such as ServiceNow, RSA Archer, IBM OpenPages, MetricStream, and BWise
• Domains: Security Operations, Enterprise Security, Security Incident Response, Vulnerability Management, Threat Intelligence, Event Management, Integrated Risk Management
• Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SecOps contexts
• Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SecOps environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for SecOps Implementation Specialist, and Certified Technical Architect within the first year
• Language: Fluent in English

Responsibilities

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions
• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SecOps implementations
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments
• Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
• Mentor and guide developers and consultants on best practices in technical design and SecOps management workflows
• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on SecOps and Integrated Risk Management (IRM)
• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in SecOps and Integrated Risk Management (IRM)
• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices
• Participate in go-to-market strategies for new service offerings, ensuring alignment with Security Operations management trends and customer needs