Principle Solutions Architect

Summary

Join IT Concepts, Inc. as a Principal Solution Architect for Information Technology Service Management (ITSM)! Lead and support the development of ITSM functions for our government customers. You will design and implement scalable, secure ITSM solutions, collaborate with stakeholders, and mentor junior professionals. This remote role requires a Bachelor's degree (Master's preferred), 8-10 years of IT experience (5+ years as a solution architect), and expertise in ITSM frameworks and tools. Exceptional communication and strong problem-solving skills are essential. We offer a competitive benefits package, including paid time off, healthcare, 401k matching, and professional development opportunities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 8-10 years of experience in IT, with at least 5 years in a solution architect role, with demonstrated success in filling SME and senior-level positions
• Proven track record of ITSM implementation at scale
• Familiarity with multiple IT management systems and processes
• Ability to understand and translate complex technical requirements into implementable solutions
• Expertise in optimizing the performance of ITSM systems
• Strong interpersonal and relationship-building skills with the ability to influence stakeholders
• Exceptional verbal and written communication skills
• Proficient in one, or more, IT management platforms
• Excellent interpersonal, communication, and negotiation skills
• Proven ability to manage multiple priorities and meet deadlines in a dynamic environment
• Deep understanding of ITSM frameworks (e.g., ITIL) and tools (e.g., ServiceNow, BMC Remedy)
• Experience with integrating ITSM solutions with other enterprise systems and applications
• Proficiency in cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration with ITSM solutions
• Federal Government Contracting experience with Proposals, Contingent, and New award processes
• Knowledge of security best practices and standards related to ITSM
• Strong problem-solving and analytical skills
• Ability to work with Teams, but self-motivated to complete projects on your own
• Strong project management skills, including the ability to plan, execute, and monitor projects
• Proven leadership abilities with experience managing technical teams
• US Citizen or Green card holder

Responsibilities

• Design and develop scalable, efficient, and secure ITSM solutions that meet customer and ITC requirements
• Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support oral proposal delivery
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for internal and customer solution integration
• Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation
• Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives
• Determine and facilitate relevant training for junior ITSM professionals within ITC and across customer accounts
• Provide mentorship opportunities for ITSM professionals across ITC
• Collaborate with business leaders, IT managers, and other stakeholders to gather requirements and provide technical guidance
• Build relationships with partners, vendors, customers, and ITC teammates to enhance effective delivery of solutions and implementation of ITSM requirements
• Develop and facilitate enforcement of IT standards, policies, and procedures to ensure consistency and compliance
• Understand government compliance and reporting requirements as a part of developing solutions in the development environment
• Ensure proposal solutions are compliant with the requisite regulations and applicable industry standards
• Remain abreast of market trends and new technologies for possible integration into ITC solutions and proposals

Preferred Qualifications

• Relevant certifications such as ITIL, TOGAF, CISSP, or certifications in specific ITSM tools (e.g., ServiceNow Certified Implementation Specialist)
• Demonstrated success in designing and implementing ITSM solutions in large, complex environments
• Master’s degree

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility to take a course, complete a certification, or other professional growth and networking