Process Design Lead

Summary

Join Affirm's Process Excellence team as a key contributor to the Shared Services team within Operations. You will be a data-driven professional leading complex programs and driving operational excellence, reimagining the customer experience by developing product area expertise and guiding strategic investments. Responsibilities include ensuring product journey performance and improvements, working with product and engineering partners, and utilizing dashboards for performance insights. You will also manage product development and implementation, act as an escalation point, and lead process improvement initiatives using Lean Six Sigma methodologies. This role requires significant experience in program management, business analytics, or a similar function, along with specific certifications and a strong understanding of financial services regulations. Affirm offers a competitive compensation package including comprehensive health benefits, flexible spending stipends, generous time off, and an employee stock purchase plan.

Requirements

• 5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function
• Certification in Six Sigma, Project Management or Design Thinking
• Experience in delivering large scale business changes
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in managing and delivering a successful programs, consistently meeting or exceeding timelines
• Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance
• Experience analyzing, documenting, and mapping operational processes through workflows
• Strong understanding of regulatory requirements in the financial services space

Responsibilities

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product workstreams and make recommendations for improvement
• Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
• Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
• Organize, lead and facilitate cross-functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality

Preferred Qualifications

SQL experience and ability to pull data from data warehouses

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Equity rewards
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work